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This troubleshooting guide may help you find a possible cause of and solution to a problem. If there are still
problems, please contact the local service centre or distributor.
Common sympton Possible cause Remedy
i
No function Mains power is not connected Connect to mains power outlet
Power is OFF Turn the power ON.
No playback No disc is inserted Insert a disc.
("no disc" will be shown on screen).
Disc is upside down. Reload disc.
("no disc" will be shown on screen). The label side should face
upward.
Dirty disc Clean disc surface.
Deformed/scratched disc Replace disc.
Condensation in unit Turn power on for 1-2 hours
before using the unit.
No sound Wrong audio output setting Check audio output setting
Sound in one or more Poor or missing cable connection Check connections
Speaker(s) is missing
No sound in centre/ Downmix settings are wrong Change downmix settings
surround speakers Disc or TV program is recorded Set prologic II on.
n stereo
Sound on scart connecter Sound in scart connecter is Volume Turn the volume up to max..
is very weak or missing regulated. (Can only be used without
speakers connected)
No picture Disconnection of video equipment Check video connections
Wrong output setting of video output Check video output setting of
Video output in general setup
PROBLEMS AND POSSIBLE SOLUTIONS
TROUBLESHOOTING
Our DVD players support both burned and original discs, however we reserve the right to refuse faults,
which concern the use of burned discs.
There are some general things, which we recommend you to check before you return your product for
service.
1. Use only discs of high quality.
There is a large range of bad quality discs on the market.
Low quality discs can cause faults during the action of burning a CD or DVD-disc,
which will affect the replay of the disc.
2. Make sure the disc is clean and in no way damaged (also apply for original discs).
3. Check if the burning was done correctly – perhaps burn a new disc at low burning speed (x.1)
4. Check if your product support the disc-format (ex. DVD-R or DVD+R) or file-format (ex. DivX), which you
Use.