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6 – CIS Series
CIS Series – 7
6. SERVICE INFORMATION
In the event that your CIS loudspeaker should require servicing, please follow these
instructions:
1. Call EAW Commercial Tech Support at 1-888-337-7404, 7 am to 5 pm PST
(Monday-Friday), to verify the problem and obtain a Return Authorization (RA)
Number. Be sure to have the serial number of the unit when you call. You must have
a Return Authorization Number in order to obtain warranty service at the factory or at
an authorized service center. You can also email EAW Commercial Tech Support at:
support@eawcommercial.com
2. Pack the unit in its original packaging. THIS IS VERY IMPORTANT. LOUD Technologies
is not responsible for any damage that occurs during shipping due to non-
conventional packaging. Original packaging helps to minimize the possibility of
shipping damage.
3. Include a legible note stating your name, (no P.O. boxes), daytime phone number,
Return Authorization Number, and a detailed description of the problem, including
how we can duplicate it.
4. Write the Return Authorization Number in BIG BOLD PRINT on top of the box.
5. Tech Support will tell you where to ship the unit when you call for an RA Number. We
suggest insurance for all forms of cartage.
7. WARRANTY
Warranty: LOUD Technologies Inc. requires its authorized EAW Commercial distributors
abide by the following warranty terms for all EAW Commercial brand products (all dates
are from the date of delivery from an Authorized EAW Commercial Distributor to the end
user/installation site):
Loudspeakers – 5 years; Active Electronics – 5 years; Accessories – 2 years.
What Is Covered: Defects in workmanship and materials and against malfunctions. EAW
Commercial distributors must remedy all such defects and malfunctions without charge
for parts or labor if the warranty applies. Final determination of warranty coverage lies
solely with each authorized EAW Commercial distributor.
What Is Not Covered: This warranty does not extend to damage or malfunctions
resulting from, but not limited to, shipment, improper installation, misuse, neglect,
abuse, normal wear, accident, or to any product on which the serial number has been
modied or removed. Exterior defects in or damage to the exterior appearance are
specically excluded from this warranty. EAW Commercial distributors shall not be liable
for incidental or consequential damages resulting from the use of EAW Commercial
products. Repairs and/or modications by other than an Authorized EAW Commercial
Distributor automatically voids this warranty.