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SERVICE AND CARE
CARE AND CLEANING
Unplug the unit from the wall outlet. Clean the cabinet housing and front panel of the SA-
500.1 with a soft cloth and a glass cleaner (such as Windex). Removing the cover during
cleaning is not advised. The frequency of cleaning will vary based on the cleanliness of the
environment and the number of hours the SA-500.1 is operated.
FACTORY SERVICE
Careful consideration has been given to the design of your SA-500.1 to keep maintenance
problems to a minimum. Any problems or requests for service should be referred to our Customer
Service Department at 919.355.0010. Do not return the SA-500.1 to the factory without a return
authorization number (RA) from the Customer Service Department.
Refer to the next section for details about returning equipment to Cary Audio Design.
Should the unit be lost or damaged in shipment, Cary Audio Design will assume no
responsibility if the shipping company refuses to pay for damage due to your improper packing
or lack of insurance. Please use the original shipping carton for shipping the player.
NON-WARRANTY REPAIRS
Cary Audio Design will provide repair service for its products charging on a time and expense
basis. Please call Cary Audio Design at 919.355.0010 for more information about out-of-
warranty service and repair fees.
SHIPPING INSTRUCTIONS
In the event that the owner needs to return the unit to Cary Audio Design for service or repair
of a possible defect, he must follow the following steps:
1. Contact Cary Audio Design at 919.355.0010 to obtain a Return Authorization
(RA) number prior to shipping; include this number with the package.
2. Submit a copy of the original sales receipt; blank receipts will not validate the limited
warranty for service by Cary Audio Design. The original sales receipt must contain
the following information:
the authorized Cary Audio Design dealer’s name
the date of purchase
the unit’s sales price
the buyer’s name and address
3. Describe in detail the problem.
4. Note the unit’s model number and serial number.
5. Ship or deliver:
with all freight and insurance charges prepaid and in its original packing
container or equivalent, ship the component to:
Cary Audio Design - 1020 Goodworth Drive, Apex, NC 27539
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