Filter
Top Products
19
Less than 30 days since date of purchase
Should your store receipt indicate that the product is less than 30
days old, you have the option of returning the full product to the
Dealer/Retailer for a replacement or credit. The 30-day time
period may not apply in all instances, so please check the
Dealer/Retailer replacement/credit terms.
More than 30 days since date of purchase
Contact European Technical Support to clarify the nature of the
problem and to obtain details of our repair/replacement
procedure.
Returning a product for repair
❑
Creative Labs requires that all returns for repair/replacement
must first be issued with an authorisation number, therefore
you need to contact Technical Support to receive this
number.
❑
Technical Support will communicate how to return the
product in question for
repair/replacement.
❑
You should only return the hardware item in question and
return it to the address provided by Technical Support. Please
retain all software, accessories and the original packaging.
❑
Please quote the authorisation number clearly on the outside
of the packaging
in which you return the hardware item.
❑
After receiving the hardware, Creative will process the
return.
Creative may replace or repair the product with new or re-
conditioned parts, and the faulty parts will become the property
of Creative. The warranty period for your repaired/replacement
item is 90 days from the date of shipment from Creative, or what
is left on the original item’s warranty, whichever is longer.
To avoid tariffs when shipping a product to Creative Labs from
outside the E.U. or from zones with special tax status, you must
complete the relevant customs documentation before shipping the
product.
Operating Hours
Knowledgebase
Available on-line 24 hours a day
Webchat
*
10:00-18:30 CETMonday - Friday
Telephone
*
10:30-19:00 CETMonday - Friday
*
Closed Sat-Sun & Public Holidays