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8
TROUBLESHOOTING GUIDE 10
We have carefully tested and have found no
problems in the supplied DA1406WM unit;
however, we would like to offer the following
suggestions:
• Check to insure the power input is set to proper
AC voltage. That the correct voltage is visible
through the voltage designation window.
• Please make sure that the input amplitude
analog signal is less than 1.5V.
• Please use Altinex supplied external adapter
(9V, 500mA).
• Please make sure that proper qualities of cables
are used. We recommend Altinex made cables
for best results.
• If the problem shows up after continuous usage
at higher voltage, higher temperature, higher
humidity, or at other extreme environmental
conditions, please correct the problem.
ALTINEX POLICY 11
11.1 LIMITED WARRANTY
Altinex warrants that its products and cables are
free from defects in materials under normal use
and service. This warranty is limited to repairing
at company’s factory any part or parts of the
product, which upon company’s examination
shall disclose to be, thus defective. Products
considered defective shall be returned to
company with transportation charges pre-paid
within 2 years or (90 days for cables) from date
of shipment to the purchaser. The warranty is
expressly instead of all other warranties
expressed or implied. Altinex neither assumes
nor authorizes any other person to assume for it
any other liability in connection with the sale of
the products. This warranty shall not apply to
any product that shall have been repaired or
altered outside of company’s factory in any way
so as, in its judgment, to affect its stability or
reliability, or that has been subject to misuse,
negligence or accident.
11.2 RETURN POLICY
It is very important that you receive products that
you have ordered and that this product fulfills
your need. In the unlikely event that an Altinex
product needs to be returned please follow the
policies below:
Altinex will accept product returns for a period of
30 days from authorized Altinex dealers.
Products should be returned in an unopened
package.
If a product has been opened, the restocking
fees will apply. For the restocking fee amount,
please contact an Altinex Sales Representative.
If the product is in your possession for more
than 30 days, the restocking fees will apply.
Altinex will not accept any returns on cables or
custom products.
If your product is in warranty and needs service,
contact the Altinex Sales Department for an
RMA (Return Material Authorization). Products
returned without an RMA number may
experience a delay in service.
If your product is out of warranty and needs
service, contact the Altinex Sales Department
for an RMA (Return Material Authorization).
Products returned without an RMA number may
experience a delay in service. The service
charges will be quoted to you before the actual
repairs are done.
11.3 CONTACT INFORMATION
Sales Department
Phone: 714-990-2300
Fax: 714-990-3303
Accounting Department
Phone: 714-990-6088
Fax: 714-990-5778