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Troubleshooting
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Washer Symptom Possible Cause/Solution
Too Many Soap Suds
Laundry load may be oversudsing. Make sure you are using low sudsing, high efficiency
(HE) detergent.
Make sure you are using the amount of detergent recommended on the detergent’s label.
If using non-HE detergent, use only 1/2 of the detergent manufacturer's recommended
amount.
Laundry load may be overloaded. Make sure you are using proper load sizes.
Vibrates/Moves
Slightly
Make sure washer is level. Uneven leveling can cause vibration.
Make sure washer is installed on a solid, sturdy and level floor. The washer should not be
installed on carpeting, soft tile, a platform or other weakly supported structures.
Make sure rubber feet are installed on all four leveling legs. Refer to Installation section,
Step 5.
Is Noisy
Make sure washer is level. Uneven leveling can cause vibration.
Some sounds may be a part of normal operation for a frontload washer.
Load is too Wet
Wash load may be unbalanced. The washer may have limited the spin speed to prevent
damage to the machine. Redistribute the load.
Load is too small. Add items to make full load.
Wrong Water
Temperature
Make sure that the controls are properly set.
Check fill hoses. Make sure hot faucet hose is connected to hot mixing valve (indicated
with “H” on the valve bracket) and cold faucet is connected to cold mixing valve
(indicated with “C” on the valve bracket).
Make sure laundry room water heater is adjusted properly.