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RESOLVING PROBLEMS
Use the chart below to solve common situations that don’t require professional attention. If the steps stated in
POSSIBLE SOLUTION do not resolve your problem, then please contact your ADCOM Dealer or call the ADCOM Customer
Service Department. Any problems not covered here should be brought to the attention of your ADCOM Dealer or ADCOM
Customer Service Department.
SYMPTOM POSSIBLE REASON POSSIBLE SOLUTION
Power LED does not AC Power Cord(s) not plugged in. Plug in AC Power Cord(s).
glow. Power switch not (pressed) on. Press the Power switch.
No sound. AC Fuse(s) failed. Replace AC Fuse(s).
Transformer thermal protection engaged. Wait until unit cools down. It will reset.
Power LED glows, Preamp or source unit is not on. Make sure whole system is on.
but no sound. Connections in rear of amp are loose. Verify all connections on rear of amp.
One channel not INPUT(s) or OUTPUT(s) connector Verify both connections on that channel.
producing sound. disconnected or loose.
Speaker disconnected. Verify connection at speaker.
Internal protection engaged. Bring to Dealer or Service Center.
Hum from all speakers Ground loop (difference in ground voltages If Cable TV is present (see Note 1).
at any volume. between components). If Cable TV is not present (see Note 2).
Hum from all speakers Problem with source unit (CD, tape, etc.), Try different source (tuner, tape, etc.)
(hum goes up or or RCA cable connecting that source unit and/or different RCA cable.
down with volume). to the preamp.
Hum from the amplifi er Some major appliance, dimmer, halogen or Make sure all appliances, dimmers and
itself. fl uorescent light is creating interference. suspect lights are off.
A special note on “hum” When there is a low-volume “hum” audible throughout your speakers, even with the main
volume turned all the way down, you have a common phenomenon known as a “ground loop”. A ground loop is basically
a difference in ground voltages between two or more components which are connected electrically and which creates
multiple current paths where there must only be one. This difference in potentials creates a 60Hz low-level sound
(approximately a low A#), that seems to “hum”, hence the name.
It can be caused by adding new components to your system, but that does not imply there is anything electrically
wrong with any new component. With the advent of audio/video and home theater systems, the problem has
become commonplace. Generally, the cause is the Cable-TV incoming signal line. This new incoming line may add an
additional ground at a different potential to the AC line ground of your other equipment (refer to Note I and 2 below to
troubleshoot a hum problem).
Note 1 Cable TV systems can sometimes contribute to ground loop problems which cause “hum”. To determine if your
cable system is the contributing factor, disconnect the Cable-TV incoming signal line (round coax, 75Ω) at the wall, or
the fi rst component the cable is connected to (i.e. the cable box, or VCR). If the hum is no longer present, you must
insert a “75Ω Ground Loop Isolator” before reconnecting the line. You should check with your ADCOM Dealer to obtain
one. If the “75Ω Ground Loop Isolator” works only partially or not at all, then please read Note 2 to complete the
troubleshooting procedure.
Note 2 Make sure that the power amplifi er is at least 6” from the Preamp and/or Processor. Usually putting another
component between them is suffi cient to minimize the hum. If this does not reduce the hum, turn the system off and
disconnect all Inputs from the amplifi er. Turn the amplifi er on, if the hum still persists, then your Dealer or Service
Center must examine the amplifi er. If the hum disappears, try a different set of RCA cables. Connect one RCA cable
at a time to see if one specifi c cable is responsible. If any or all cables cause the hum to appear, then the preamp or
processor should be evaluated for proper operation by your Dealer or Authorized Service Center.