If You Need Assistance
Or Service
This section is designed to help you Save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance’s complete model and serial numbers and the purchase
date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing operates
The oven will not
Dperate
surface units will
iot operate
POSSIBLE CAUSE
The power supply cord is
not plugged into a live
circuit with the proper
voltage.
A household fuse has
blown or a circuit breaker
has tripped.
The Oven Selector is not
turned to BAKE or
BROIL.
The Oven Temperature
Control Knob is not
turned to a temperature
setting.
A household fuse has
blown or a circuit breaker
has tripped.
The control knob(s) will
not turn.
SOLUTION
Plug Power supply cord into a live circuit
with proper voltage. (See Installation
Instructions.)
Replace household fuse or reset circuit
breaker.
Turn the Oven Selector to the desired
setting.
Turn the Oven Temperature Control Knob
to the desired setting.
Replace household fuse or reset circuit
breaker.
Turn knob(s) again, pushing in as you
turn.
continued on next page
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