CONTENTS 3
CONTENTS
Preface....................................................................................................................................... 1
Chapter 1 TROUBLESHOOTING FOR THE HARDWARE
Messages Displayed on the Touch Panel .............................................................................. 8
Clearing a Paper Jam ............................................................................................................. 11
Locating a paper jam ........................................................................................................... 11
Clearing a paper jam ........................................................................................................... 12
Paper jam in the Reversing Automatic Document Feeder (Lower) ..................................... 13
Paper jam in the Reversing Automatic Document Feeder (Upper) ..................................... 14
Paper jam in the bypass tray ............................................................................................... 15
Paper jam in the External Large Capacity Feeder (optional)............................................... 16
Paper jam in the Finisher, Hole Punch Unit and Inserter (all optional)................................ 17
Paper jam inside of the equipment ...................................................................................... 22
Clearing paper jams caused by a wrong paper size setting ................................................ 26
Clearing a Staple Jam ............................................................................................................ 31
Staple jam in the Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028 ................................ 31
Staple jam in the Saddle Stitch Finisher MJ-1029............................................................... 32
Staple jam in the saddle stitch unit ...................................................................................... 34
Replacing a Toner Cartridge ................................................................................................. 37
Replacing a “Near Empty” toner cartridge........................................................................... 40
Refilling With Staples............................................................................................................. 42
Refilling Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028 staples.................................. 42
Refilling Saddle Stitch Finisher MJ-1029 staples ................................................................ 43
Refilling saddle stitch unit staples........................................................................................ 45
Cleaning the Hole Punch Dust Bin ....................................................................................... 47
Chapter 2 TROUBLESHOOTING FOR COPYING
Copying Problems.................................................................................................................. 50
Chapter 3 TROUBLESHOOTING FOR PRINTING
Print Job Problems................................................................................................................. 54
Clearing print job errors .......................................................................................................54
Cannot remember the document password for a Private Print job...................................... 56
Printer Driver Problems .........................................................................................................57
Cannot print (port setting problems) .................................................................................... 57
Command line options not processed ................................................................................. 57
Retrieval of printer configuration failed................................................................................ 57
Cannot print a job as expected using PS3 printer driver ..................................................... 58
Cannot change settings on the [Fonts] tab and the [Configuration] tab .............................. 58
Network Connection Problems ............................................................................................. 59
Cannot print with the equipment (network connection problems)........................................ 59
Cannot print with SMB print................................................................................................. 59
Cannot print properly with AppleTalk print........................................................................... 59
Client Problems ..................................................................................................................... 60
Checking the client status.................................................................................................... 60
Hardware Problems................................................................................................................ 61
Startup page not printed ...................................................................................................... 61
