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Sony Personal Entertainment Organizer PEG-TH55 3-089-698-11 (1)
Troubleshooting
Do not use a USB hub
If you connect your CLIÉ handheld to your computer via a USB hub, you may not be able
to perform the HotSync
®
operation properly. Make sure you connect the USB cable
directly to a USB port of your computer.
Some computers have the hub function built into their internal circuitry. Contact your
computer manufacturer to check whether the USB port of your computer is connected to
an internal USB hub.
Check that the USB port of your computer is enabled
Test the USB port with another device, such as a USB mouse. If that device does not
work, check the BIOS setting of your computer.
In addition, check the setting in the Device Manager: Right-click [My Computer] and
select [Properties] from the menu. (If you are using Windows 2000 Professional/
Windows XP, click [Hardware].) Click [Device Manager] and check that [USB
controller] is displayed in the Device Manager window.
If USB controller is not displayed
b For details, refer to the manual of your computer.
MP3 files cannot be read or played
BCheck that the MP3 files are located in [PALM/Programs/MSAUDIO] directory on the
“Memory Stick” media.
BCheck that the file format is supported by your CLIÉ handheld.
b For details on file formats supported by your CLIÉ handheld, refer to “Audio Player” in the
“CLIÉ Application Manual” (HTML format).
My CLIÉ handheld does not recognize “Memory Stick”
media, or an error occurs
BRemove the “Memory Stick” media and try inserting it again.
BIf the terminal part of the “Memory Stick” media is dirty, your CLIÉ handheld cannot
read the data/files. Wipe the terminal with a soft cloth, such as a cotton pad.
BYou cannot use “Memory Stick” media that is formatted in a device other than your
CLIÉ handheld. Format it on your CLIÉ handheld.
BWhen the battery power of your CLIÉ handheld is running low, data/files on “Memory
Stick” media may not be displayed. Charge the battery of your CLIÉ handheld.
I cannot play music
I cannot use “Memory Stick” media
