69
Troubleshooting
Problem Possible solution
• No power. • Is the AC cord disconnected?
• Check if you pressed POWER a on the TV.
• When the power switch does not work, remove the power plug and insert it again, and press
POWER a on the TV after waiting more than five seconds.
• The TV cannot be operated. • External influences such as lightning, static electricity, etc., may cause improper operation. In this
case, operate the TV after first turning off the power, or unplugging the AC cord and re-plugging it in
after one or two minutes.
• Remote control unit does not operate.
• Are batteries inserted with polarity (e, f) aligned?
• Are batteries worn out? (Replace with new batteries.)
• Are you using it under strong or fluorescent lighting?
• Is a fluorescent light illuminating to the remote control sensor?
• Picture is cut off. • Is the image position correct?
• Are screen mode adjustments (Wide mode) such as picture size made correctly? (Pages 40
f41, 59 and 60)
• Strange colour, light colour, or dark
colour, or colour misalignment.
• Adjust the picture tone (Pages 32
f33).
• Is the room too bright? The picture may look dark in a room that is too bright.
• Check the “Colour system” setting (Pages 37 and 42).
• Check the “HDMI auto view” setting (Page 42).
• Power is suddenly turned off. • The TV’s internal temperature has increased. Remove any objects blocking the vent or clean.
• Is the “Sleep timer” set? Select “Off” from the “Sleep timer” menu (Page 35).
• Is “No signal off” or “No operation off” activated? (Page 35)
• No picture. • Are connections to external equipment correct? (Pages 25
f28)
• Is the correct input source selected? (Page 17)
• Is a non-compatible signal being input? (Page 61)
• Is the picture adjustment correct? (Pages 32
f33)
• Is the antenna connected properly? (Page 9)
• Is “On” selected in “Audio only”? (Page 35)
• No sound. • Is the volume too low?
• Make sure that headphones are not connected.
• Check if you pressed e on the remote control unit.
• Is the proper item selected in the “Audio select” menu when connecting devices to the HDMI 2
terminal or the PC terminal? (Pages 26, 41 and 60)
• The TV sometimes makes a cracking
sound.
• This is not a malfunction. This happens when the cabinet slightly expands and contracts according to
changes in temperature. This does not affect the TV’s performance.
• AQUOS.NET top page cannot be
displayed.
• Is the ETHERNET cable connected correctly? (Page 45)
• Check the settings of "Network setup". (Pages 46, 48)
• Some Internet functions used on a PC
are not available from the TV.
• The TV has only limited functions compared with regular PC browsers. (Page 49)
Troubleshooting – Digital broadcasting
Problem Error code Possible solution
• No picture or no sound. — • Is the correct input source selected? (Page 17)
• Block noise appears on the screen. • Is the antenna pointing in the correct direction?
• Check the “Signal strength” and “Quality” (Page 15).
• Are physical objects blocking the antenna?
• Is the antenna or antenna cable compatible with DTV broadcast?
• DTV broadcasts cannot be received.
E202
• Is the DTV antenna set up properly?
• Is the antenna cable connected properly? (Page 9)
• Is the channel settings correct? (Page 15)
• A specific channel cannot be received. — • Check the “Signal strength” and “Quality” (Page 15).
• No broadcast now
E203
• Check the current broadcast.
Appendix
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