Samsung SCH-i600 2003 OS Upgrade
Page 5 of 5 Release Date: 07/2004
TROUBLESHOOTING
If you receive a communication error, verify you have the desktop/sync cradle directly connected to
your PC and not through a USB Hub or any other pass-through device.
If you receive an error opening the upgrade tool, make sure you have extracted the file to your PC
desktop and not have it open in the WinZip file.
If you receive an “Open With” menu window/pop-up when extracting any zip file, you will need to
install the WinZip application. WinZip can be downloaded from www.winzip.com
. For further
assistance with WinZip please see www.winzip.com
or choose Help within the WinZip application.
If you do not know how to disable the stand-by and/or hibernation modes on your PC, please contact
the manufacture for your PC for support on Power Save options.
If for any reason the install tool locks up, exit program, restart your PC and try the upgrade again.
If ActiveSync fails after you have upgraded your handset, please restart your PC and try the upgrade
again.
If the install tool only updates the PDA software and NOT the Phone software, verify the phone radio
is turned on. If it was not, turn on and perform the upgrade again.
If the install tool only updates the PDA software and NOT the Phone software, verify that you
carefully followed the instructions in setting up the Samsung PDA Drivers.
If you experience any other problems or cannot recover your device, please visit a Verizon Wireless
Communication store. Click here
to find the location nearest you.
©2004 Samsung Telecommunications America. Samsung is a registered trademark of Samsung Electronics America, Inc. and its related entities. Microsoft, Windows Mobile, the Windows
Mobile Logo, Outlook, Active Sync, Windows Media and MSN are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
