11
Troubleshooting checklist
Is the power supply firmly attached to your printer and an electrical
outlet?
Are both your printer and computer on?
Is your printer cable securely attached at both ends?
Are you using either a USB cable (recommended) or a parallel cable
(Windows 95, 98, Me, and NT 4.0 only), not both at the same time? If
you are using a parallel cable, make sure it is an IEEE 1284-compliant
parallel cable that supports bidirectional printing.
Did you remove the sticker and transparent tape from the back and
bottom of both print cartridges?
Is the black cartridge (P/N 82) in the left carrier and the color
cartridge (P/N 83 or 88) in the right carrier?
Is the paper loaded correctly? Make sure you do not push the paper too
far into the printer. For help, see page 5.
Did you install the printer software correctly?
Windows Mac OS 8.6 to 9.2 Mac OS X version 10.0.3 to 10.1
From your desktop,
click Start
Programs or All
Programs.
If Lexmark Z55
does not appear in
your list of
programs, install
the printer software
(see page 21).
From the Apple
menu, choose
Control Panels.
If Lexmark Z55
Control Panel does
not appear in your
list of Control
Panels, install the
printer software
(see page 22).
From the Finder, click Computer,
and then double-click the OS X
disk icon Library folder
Printers folder Lexmark folder.
If Lexmark Z55 Utility does not
appear in the folder, install the
printer software (see page 22).
