Printer cannot connect to the wireless network........................................................................................113
Wireless Setup Utility cannot communicate with the printer during installation (Windows users
only) .....................................................................................................................................................114
Checking your network name (Windows users only)................................................................................115
Ping the access point ...............................................................................................................................115
Ping the printer .........................................................................................................................................116
Run the Wireless Setup Utility (Windows users only)...............................................................................116
Changing wireless settings after installation.............................................................................................116
Resetting an internal wireless print server to factory default settings.......................................................117
Check printer ports (Windows users only)................................................................................................117
Print troubleshooting........................................................................................................................117
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera....................117
Improving print quality ..............................................................................................................................118
Poor text and graphic quality....................................................................................................................119
Poor quality at the edges of the page.......................................................................................................120
Print speed is slow....................................................................................................................................121
Partial document or photo prints...............................................................................................................121
Photo smudges or scratches....................................................................................................................121
Checking the print cartridges....................................................................................................................122
Ink levels seem incorrect..........................................................................................................................122
Ink levels seem to go down too quickly ....................................................................................................122
A blank or incorrect page prints................................................................................................................122
Characters on printout are missing or unexpected...................................................................................123
Colors on printout are faded or differ from colors on the screen ..............................................................123
Glossy photo paper or transparencies stick together ...............................................................................124
Page prints with different fonts .................................................................................................................124
Print is too dark or smudged.....................................................................................................................124
Printed characters are improperly formed or are not aligned correctly.....................................................125
Printouts have alternating bands of light and dark print ...........................................................................125
Transparencies or photos contain white lines ..........................................................................................125
Vertical straight lines are not smooth .......................................................................................................126
White lines appear in graphics or solid black areas .................................................................................126
Checking the printer status.......................................................................................................................127
Settings are not saved..............................................................................................................................127
Checking printer readiness.......................................................................................................................127
Checking the Spool Settings for banner printing ......................................................................................128
Resolving font problems...........................................................................................................................128
Printer is busy printing another job...........................................................................................................129
Ready or Busy Printing is listed as the status ..........................................................................................129
Printing a test page...................................................................................................................................129
Test page does not print...........................................................................................................................130
External print server is not working ..........................................................................................................130
Duplex unit does not operate correctly.....................................................................................................131
Removing an external print server............................................................................................................131
Cable is not connected, is loose, or is damaged......................................................................................131
Printer is plugged in but does not print.....................................................................................................131
Printer is trying to print to File...................................................................................................................132
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