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Diagnostic Information 2-5
4402-001
Paper Feed Problems
Power Problems
Print Quality Problems
Symptom Action
Fails to pick paper
Picks more than one sheet of
paper
Picks paper but fails to feed
Paper jams
Paper fails to exit
Noisy paper feed
Go to the Paper Feed Service
Check on page 2-11.
Envelopes fail to feed Go to the Paper Feed Service
Check on page 2-11.
Paper skews Go to the Paper Path Service
Check on page 2-13.
Symptom Action
No power in machine, motors do
not operate
Go to the Power Service Check
on page 2-14.
Symptom Action
Voids in characters
Light print
Prints off the page
Fuzzy print
Carrier moves but no print
Printhead dries prematurely
Colors print incorrectly
Vertical alignment off
Go to the Print Quality Service
Check on page 2-15.
Ink smearing
Vertical streaks on paper
Print lines crowded
Go to the Paper Feed Service
Check on page 2-11.