HP Product Duration of Limited Warranty
Software 90 Days
Print cartridges 90 Days
Printer 1 Year
A. Extent of Limited Warranty
1. Hewlett-Packard (HP) warrants to the end-user
customer that HP products will be free from defects
in materials and workmanship, for a specified time
after the date of purchase by the customer. The
duration of this limited warranty is stated above.
Certain additional conditions and limitations of HP’s
warranty are stated in the user’s guide. Those
conditions and limitations include:
a. For software products, the warranty applies only
to the media upon which the product is recorded;
and
b. HP does not warrant the operation of any product
to be uninterrupted or error free.
2. HP’s limited warranty covers only those defects
which arise as a result of normal use of the product,
and do not apply to any:
a. Improper or inadequate maintenance;
b. Software or interfacing not supplied by HP;
c. Unauthorized modification or misuse;
d. Operation outside the product’s environmental
specifications, including duty cycle abuse or use of a
mechanical switchbox without a designated surge
protector;
e. Use of non-supported printing media or memory
boards; or
f. Improper site preparation or maintenance.
3. For HP printer products, the use of a non-HP print
cartridge or a refilled print cartridge does not affect
either the warranty to the customer or any HP
support contract with the customer; print cartridge
includes both toner cartridges and ink cartridges.
However, if printer failure or damage is attributable
to the use of a non-HP or refilled print cartridge, HP
will charge its standard time and materials charges to
service the printer for the particular failure or
damage.
4. If any software media product or print cartridge
product proves defective during the applicable
warranty period, and if the product is covered by
HP’s warranty, the customer shall return the product
for replacement.
5. If HP receives, during the applicable warranty period,
notice of a defect in a hardware product which is
covered by HP’s warranty, HP shall either repair or
replace the product, at its option. Any replacement
product may be either new or like-new, provided that
it has functionality at least equal to that of the
product being replaced.
6. If HP is unable to repair or replace, as applicable, a
defective product which is covered by HP’s warranty,
HP shall, within a reasonable time after being
notified of the defect, refund the purchase price for
the product, provided the customer returns the
product.
7. HP’s warranty is valid in any country where the HP
products listed above are distributed by HP, except
for the Middle East, Africa, and France’s
“Departements D’Outre Mer”; for those excepted
areas, the warranty is valid only in the country of
purchase. Contracts for additional warranty services,
such as on-site service, may be available from any
authorized HP service facility where the listed HP
product is distributed by HP or an authorized
importer.
8. This Limited Warranty Statement gives the customer
specific legal rights. The customer may also have
other rights which vary from state to state in the
United States, from province to province in Canada,
and from country to country elsewhere in the world.
B. Limitations of Warranty
1. NEITHER HP NOR ANY OF ITS THIRD PARTY
SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY
KIND, WHETHER EXPRESS OR IMPLIED, WITH
RESPECT TO HP PRODUCTS. HP AND ITS THIRD
PARTY SUPPLIERS SPECIFICALLY DISCLAIM THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE.
2. To the extent that this Limited Warranty Statement is
inconsistent with the law of the locality where the
customer uses the HP product, this Limited Warranty
Statement shall be deemed modified to be consistent
with such local law. Under such local law, certain
limitations of this Limited Warranty Statement may
not apply to the customer. For example, some states
in the United States, as well as some governments
outside the United States (including provinces in
Canada), may:
a. Preclude the disclaimers and limitations in this
Warranty Statement from limiting the statutory
rights of a consumer (e.g. Australia and the United
Kingdom);
b. Otherwise restrict the ability of a manufacturer to
make such disclaimers or impose such limitations;
or
c. Grant the customer additional warranty rights,
specify the duration of implied warranties which
the manufacturer cannot disclaim, or not allow
limitations on how long an implied warranty lasts.
3. To the extent allowed by local law, the remedies
provided in this Warranty Statement are the
customer’s sole and exclusive remedies.
C. Limitations of Liability
1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET
FORTH IN THIS WARRANTY STATEMENT, IN NO
EVENT SHALL HP BE LIABLE FOR ANY DIRECT,
INDIRECT, SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES, WHETHER BASED ON
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY
AND WHETHER ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
Hewlett-Packard Limited Warranty Statement
