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22
Hard Disk Problems (continued)
Remove disk from
drive A:
Boot from drive C:
Give customer general data
recovery hints
DOS and Windows
boot OK?
C
Is
customer willing
to reformat hard
disk?
Boot from drive A:
Back up hard disk to A:
Reformat hard disk
Reload image
Done
Done: Customer must
purchase another
hard disk
Done
Yes
Yes No
No