Introduction
6
Where To Get Help
EPSON provides technical assistance through electronic
support services and automated telephone services 24 hours a
day. The following table lists the contact information:
To speak to a technical support representative, please refer to
your printer’s documentation for your printer’s specific
technical support telephone number.
Before you call, please have the following information ready:
◗ Product name (EPSON Stylus RIP)
◗ Product serial number (located on disk sleeve)
◗ Proof and date of purchase (such as a store receipt)
◗ Printer model
◗ Computer configuration
◗ Description of the problem
You can purchase ink cartridges, paper, manuals, and
accessories from EPSON at
(800) 873-7766
or visit the
EPSON Store
™
at
www.epson.com
(U.S. sales only). In
Canada, please call
(800) 807-7766
for dealer referral.
Service Access
World Wide Web From the Internet, you can reach EPSON Support at
http://support.epson.com. At this site, you can download
drivers and other files, look at documentation such as
product brochures and user manuals, and access
troubleshooting information.
EPSON Internet
FTP Site
If you have Internet FTP capability, use your Web browser
(or other software for FTP downloading) to log onto
ftp.epson.com with the user name anonymous and your
e-mail address as the password.
EPSON E-mail
Technical Support
To receive technical advice through e-mail, go to
http://support.epson.com and complete the form under
the troubleshooting tab, as requested.
Automated
Telephone
Services
A variety of automated help services are available 24 hours
a day, seven days a week. To use these services, you must
have a touch tone telephone and call (800) 922-8911.
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