6-8 USING TELEVANTAGE
Using redial and other quick call commands when logged in
After logging on from a remote phone, you can use any quick-call telephone command
beginning with *, for example
*66 to redial a call or *15 to place a page or intercom
call. For a complete list, see “Quick call commands” on page A-3.
To use a quick call command, press
# after logging on to get internal dial tone, then
dial the command.
Using the redial command after logging on
When you use the *66 redial command when logged in from a remote number, the
number dialed is that of the last call you placed while remote, either manually or by
using the voice message callback feature. It is not the number of the last call you placed
locally.
Example: On Monday, you call into your office from a remote location and place a
call to (617) 123-9876. For the rest of the week, you work in your office and place
many calls. On Saturday, you call into your office from a remote phone and use the
*66 command. The system dials (617) 123-9876 because that was the last call you
placed while remote.
Using TeleVantage ViewPoint remotely _______________________
There are two ways to use ViewPoint from a remote computer (a computer not on your
office network):
Q ViewPoint Web Access. If your office has set up TeleVantage Web Services,
you can access a version of TeleVantage ViewPoint using a web browser, from
any computer with an Internet connection. Simply type the URL address of
ViewPoint Web Access into your browser window. Your TeleVantage system
administrator can tell you the URL for ViewPoint Web Access.
Once you are connected to ViewPoint Web Access, click Help for instructions.
You can also use the instructions for Viewpoint in this manual, as ViewPoint
Web Access is very similar in most respects.
Q ViewPoint over VPN. If your office’s network is set up so you can log on
remotely via a VPN (Virtual Private Network) connection, you can use
TeleVantage ViewPoint as if you were on the network at your office. Contact
your network administrator to see if you have VPN support and how to start
VPN from your remote computer.
ViewPoint will not run without a network connection to your TeleVantage
Server. Be sure you have an active VPN connection to your office before
launching ViewPoint.
