Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-3
Customer Assistance for Text Telephone
(TTY) Users ...............................................7-4
Customer Assistance Offices ............................7-4
GM Mobility Reimbursement Program ................7-5
Roadside Service ...........................................7-6
Courtesy Transportation ...................................7-7
Vehicle Data Collection and Event
Data Recorders ..........................................7-9
Collision Damage Repair ................................7-10
Reporting Safety Defects ................................7-13
Reporting Safety Defects to the
United States Government ..........................7-13
Reporting Safety Defects to the
Canadian Government ................................7-14
Reporting Safety Defects to
General Motors .........................................7-14
Service Publications Ordering Information .........7-14
Section 7 Customer Assistance and Information
7-1
