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Troubleshooting
Refer to the table below when the unit does not function properly. If the problem you are experiencing
is not listed below or if the instructions below do not help, turn off the unit, disconnect the power cable,
and contact the nearest authorized Yamaha dealer or service center.
First, check the following:
1
The power cables of the sound bar, subwoofer, TV and playback devices (such as BD
players) are connected to AC wall outlets securely.
2
The sound bar, TV and playback devices (such as BD players) are turned on.
3
The connectors of each cable are securely inserted in to jacks on each device.
Power and system
Problem Cause Remedy
The power turns off
immediately.
The auto-sleep function worked.
The sound bar will be automatically
turned off when one of the following
conditions is met.
- No operations for 12 hours
- No audio input and no operations for
1 hour
- No operations for 10 seconds after
a wireless connection (yAired) to a
transmitter is terminated
--
The internal microcomputer is frozen,
due to an external electric shock
(such as lightning or excessive static
electricity) or to a drop
in the power supply voltage.
Hold down
(power) on the front panel of the
sound bar for more than 10 seconds to reboot
it. (If the problem persists, disconnect the
power cable from the AC wall outlet and plug it
again.)
The protection circuitry has been
activated.
(In this case, one of the front panel
indicators [TV, BD/DVD or YIT] ashes
until the power turns off.)
Contact the nearest authorized Yamaha dealer
or service center.
The sound bar is not
reacting.
The internal microcomputer is frozen,
due to an external electric shock
(such as lightning or excessive static
electricity) or to a drop
in the power supply voltage.
Hold down
(power) on the front panel of the
sound bar for more than 10 seconds to reboot
it. (If the problem persists, disconnect the
power cable from the AC wall outlet and plug it
again.)
The sound bar
operates by itself.
Another Yamaha yAired-compatible
product is being used near your place.
Change the group ID (p.11).
TV's 3D glasses do
not work.
The sound bar is blocking the 3D
glasses transmitter of your TV.
Check the position of the 3D glasses
transmitter of your TV and adjust the position
of the sound bar. If necessary, remove the
stands of the sound bar (p.6).
Audio
Problem Cause Remedy
No sound.
The volume is too low. Turn up the volume (p.8).
The mute function is activated. Cancel the mute function (p.9).
Another input source is selected. Select an appropriate input source (p.8).
No sound is coming
from the subwoofer.
The volume of the subwoofer is too
low.
Turn up the volume of the subwoofer (p.8).
The playback source does not contain
low-frequency signals.
--
A wireless connection between the
sound bar and subwoofer is not
established.
(The SUBWOOFER indicator on the
front panel of the sound bar does not
light up.)
Adjust the position of the subwoofer. If there is
a device using 2.4-GHz band range (such as
microwave ovens, cordless phones and Wi-
Fi devices) nearby, move those devices away
from the sound bar and subwoofer.
Change the group ID (p.11).
A wireless connection between the
sound bar and subwoofer is not
established because their group IDs
are not same.
(The LINK indicator on the
subwoofer does not light up while the
SUBWOOFER indicator on the front
panel of the sound bar lights up.)
Hold down INPUT on the front panel of the
sound bar until the TV indicator start ashing
to match the group IDs of the sound bar and
subwoofer.
Sound is heard from
the subwoofer when
the sound bar is not
used.
Another Yamaha yAired-compatible
product is being used near your place.
Change the group ID (p.11).
The volume
decreases when the
sound bar is turned
on.
The automatic volume adjustment
function worked.
To prevent excessive loudness, the
sound bar automatically controls its
volume within a certain level when the
sound bar is turned on.
If necessary, turn up the volume (p.8).
No surround effect.
Stereo playback is selected. Select surround playback (p.9).
The volume is too low. Turn up the volume (p.8).
The TV or playback device is set to
output 2-channel audio (such as PCM)
only.
Change the digital audio output setting on the
TV or playback device.
Noise is heard.
The sound bar is too close to another
digital or high-frequency device.
Move those devices away from the sound bar.