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TROUBLESHOOTING
DIMINISHED SOUND OVER TIME
If you experience lower performance over time, use the cleaning tool
to make certain that the ear conductor is unobstructed.
NO SOUND
If you are not receiving any sound, make certain that the jack is
properly attached to your listening device and that the volume has
been gradually increased. If you are still not receiving sound, confirm
that the connections between the cable and your earphones are
secure.
If the suggestions listed above do not solve your problem,
please contact one of our customer service representatives.
CUSTOMER SERVICE HELP LINE
(866) 837-7734
www.ultimateears.com