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BEFORE CONTACTING US
If you're unable to solve an installation problem, you've got several options for help.
• First, we recommend you visit our website at www.tascam.com, and check for any
updates, FAQ or breaking news.
• Also on our website, you'll find our always lively Online User Forums, where you can
read posts from other users and get answers from other users and TASCAM
moderators.
• You can also email us at US428team@tascam.com, or contact our telephone
support. Please see the Contact page of our website for worldwide contact
information.
Before contacting us with your query, please have the following information available:
• Type of Computer (PC or Mac), processor type and speed, and (if possible)
motherboard
• Type of USB Host controller (see the US-224 manual for details)
• Installed RAM, type of hard drive(s)
• Type of graphic card
• What OS are you running?
• If running Windows98SE, have you installed the HotFix?
• What other hardware is installed in this computer? SoundBlaster or other audio
cards? Other USB devices/hubs? Scanner, CD burners, WinModem, etc?
• What application(s) are you running?
• If running the bundled Cubasis application, is/was another version of Cubase or
Cubasis installed?
• What plugins to you have installed?
Please provide us with full details of your problem, including:
• Any errors or oddities encountered during setup and installation
• Items listed above that do not appear
• Any error messages encountered. Please try to copy or quote them in full.
• Any behavior that may cause errors, especially repeatable ones.