Filter
Top Products
2
Audio Concepts, Inc.
Our Guarantee and Warranty
Satisfaction Guaranteed:
We’re sure you’re going to love your new Audio Concepts, Inc. (ACI) products! In the unlikely event
that you are not satisfied, please contact us within 30 days of receipt of your ACI products for a
hassle-free return.
Simply follow these procedures:
1. Return Authorization: Call us at (608) 784-4570 or email service@audioc.com, within 30 days of receipt of your ACI
products for a return authorization number. Boldly mark the return authorization number on the outside of the box.
Include a brief note stating your name, address and daytime telephone number, along with a short description why the
products are being returned.
2. Returning: We request that you return the ACI products to us in their original packaging and include packaging
materials, manuals, etc. Ship by the most economical means (preferably UPS) and insure the products for the invoice
purchase price. The customer is responsible for return shipping. Please note: ACI can not accept C.O.D. returns.
3. Credit: Upon receipt and inspection, we will issue a refund for the invoice purchase price and invoiced UPS Ground
service only. Please note this return policy is in effect only if the ACI products are in new condition, in their original
packaging, without drilled holes, disassembled or any other modifications.
Speaker Manufacture’s Warranty:
ACI’s Five Year Standard Warranty and One Year Total Assurance Guarantee
For five years from receipt, Audio Concepts, Inc. will, at its option, repair or replace factory defective
components. This warranty excludes products that have been abused, modified, or disassembled in
any way. This warranty does not apply to products, which have been damaged in shipping. Audio
Concepts, Inc. liability is limited only to the replacement of defective parts. No other liabilities or
obligations are expressed or implied.
For the first year of ownership, ACI also provides a unique Total Assurance Guarantee, (TAG).
TAG from ACI not only covers everything included in our standard five year warranty, but we will
also pay for shipping to ACI and back to your front door. TAG is limited to shipping destinations in
the Continental U.S.
The ACI Five Year Standard Warranty and One Year Total Assurance Guarantee are fully
transferable from the original owner to a secondary owner provided that the original owner notifies
ACI, by phone call or by filling out the on-line form: www.audioc.com/order/warranty_transfer.htm
No warranty will be transferred absent this notification.
Simply follow these procedures:
1. Return Authorization: Call us at (608) 784-4570 or email service@audioc.com for a return authorization number. If
the warranty repair is during the first year of ownership, additional instructions will be given to you at that time. Boldly
mark the return authorization number on the outside of the box. Include a brief note with your name, address and a
daytime telephone number, along with a short description why the products are being returned.
2. Returning: Carefully repack defective ACI merchandise in their original packaging. Ship by the most economical
means (preferably UPS) and insure the products for their full retail value. The customer is responsible for return
shipping (unless the first year TAG applies). Please note: ACI can not accept COD or Freight Collect returns.
3. Replacement: Audio Concepts, Inc. will inspect and determine the cause of failure and will pay return shipping on the
defective goods replaced or repaired.
Please ship any returns to the following address:
Audio Concepts, Inc., 901 So. 4
th
Street, La Crosse, WI 54601 (608) 784-4570