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7
7. TROUBLESHOOTING
8. ADDITIONAL INFORMATION
Contacts
Please contact SouthWing with the fol-
lowing details should you have any
questions or suggested improvements.
Email: customerservice@south-wing.com
Please note:
For all warranty related issues, please return
the product to the shop from which you pur-
chased it.
Battery Care
Your Headset battery will have a long
life provided you follow these guide
lines:
· Do not use any accessory to charge
your Headset other than the ones pro-
vided by SouthWing for this product.
· Do not charge your Headset outdoors
· Do not charge your Headset if the
ambient temperature is above 45
degrees Celsius or below 10 degrees
Celsius
· Do not leave your Headset connected
to the charger for extended periods of
time, as excessive charging will reduce
battery life
Problem Suggestions
The Headset will not turn on · The Headset battery may be flat. Try recharging the
Headset.
Pairing is unsuccessful · Try moving the phone and Headset closer together
during pairing.
· Make sure that the mobile phone is in the correct
Bluetooth mode
· Some electrical devices such as microwave ovens
create a noisy electrical environment making it difficult
for the Headset to communicate with the phone.
Try moving away from such devices and try again.
Pairing has succeeded but calls · Make sure that your phone is switched on and ready to
are not heard in the Headset connect to the Headset. Check your phone user manual
on how to do this.
The Headset stops responding · Ensure that your Headset battery is charged.
to button presses · Try resetting your Headset according to the directions
given in “Resetting your Headset”