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TECHNICAL ASSISTANCE AND SERVICE
If you any have questions about the operation or installation of this
product, please call our Technical Assistance Department on any
business day at (800) 582-0772 or (949) 492-7777; from 7 a.m. to
5 p.m., Pacific Time.
If your speakers should need repair or service, contact your
Sonance Authorized Dealer for help, or use the following procedure:
1. Prior to calling, note the product’s model number, serial number,
purchase date, and the name and address of the dealer where you
purchased the product.
2. Contact our Technical Assistance Department at the above num-
ber(s) and describe the problem the unit is experiencing. If
applicable, they will issue a Return Authorization Number.
IMPORTANT: YOU MUST HAVE PRIOR AUTHORIZATION TO
RETURN YOUR SPEAKER TO SONANCE!
3. If you’re directed to return the unit to Sonance for repair, pack the
unit in its original shipping carton. If needed, you can obtain
replacement packaging from us for a small charge. Note: it is best
if you place the box into an additional outer “overcarton” before
shipment to minimize a chance of theft in shipment. Please
include a copy of the original bill of sale inside the package.
4. Contact United Parcel Service, Federal Express, or RPS to arrange
prepaid (not collect) shipping. Do not use the U.S. Mail Service.
IMPORTANT: FREIGHT COLLECT SHIPMENTS WILL BE
REFUSED.
5. Write the Return Authorization Number on the outside of
the shipping carton.
6. Ship the packaged unit to:
Quality Assurance Department
Sonance
212 Avenida Fabricante
San Clemente, CA 92672-7531
LIMITED LIFETIME WARRANTY COVERAGE (U.S. ONLY)
Sonance warrants to the original retail purchaser only that this
Sonance product will be free from defects in materials and workman-
ship, provided the speaker was purchased from a Sonance Authorized
Dealer.
Defective products must be shipped, together with proof of purchase,
prepaid insured to the Authorized Sonance Dealer from whom they
were purchased, or to the Sonance factor at the address listed on this
instruction manual. Freight collect shipments will be refused. It is
preferable to ship this product in the original shipping container to
lessen the chance of transit damage. In any case, the risk or loss or
damage in transit is to be borne by the purchaser. If, upon examination
at the Factory or Authorized Sonance Dealer, it is determined that the
unit was defective in materials or workmanship at any time during this
warranty period, sonance or the Authorized Sonance Dealer will, at its
option, repair or replace this product at no additional charge, except as
set forth below. It this model is no longer available and can not be
repaired effectively, Sonance, at is sole option, may replace the unit with
a current model of equal or grater value. In some cases where a new
model is substituted, a modification to the mounting surface may be
required. If mounting surface modification is required, Sonance
assumes no responsibility or liability for such modification. All replaced
parts and product become the property of Sonance. Products replaced
or repaired under this warranty will be returned to the original retail
purchaser, within a reasonable time, freight prepaid.
This Warranty does not include service or parts to repair damage caused
by accident, disaster, misuse, abuse, negligence, inadequate packing or
shipping procedures, commercial use, voltage inputs in excess of the
rated maximum of the unit, or service, repair or modification of the
product which has not been authorized or approved by Sonance.
This Warranty also excludes normal cosmetic deterioration caused by
environmental conditions. This Warranty will be void if the Serial
Number on the product has been removed, tampered-with or defaced.
This Warranty is in lieu of all other expressed warranties. If the product
is defective in materials or workmanship as warranted above, the
purchaser’s sole remedy shall be repair or replacement as provided
above. In no event will Sonance be liable for any incidental or
consequential damages arising out of the use or inability to use the prod-
uct, even if Sonance or a Authorized Sonance Dealer has been advised of
the possibility of such damages, or for any claim by any other party.
Some states do not allow the exclusion or limitation of consequential
damages, so the above limitation and exclusion may not apply. All
implied warranties on the product are limited to the duration of this
expressed Warranty. Some states do not allow limitation on the length of
an implied warranty. If the original retail purchaser resides in such a
state, this limitation does not apply.
EXCLUSIONS AND LIMITATIONS
The warranty set forth above is in lieu of all other warranties,
express or implied, of merchantability, fitness for a particular
purpose, or otherwise. The warranty is limited to Sonance products
registered herein and specifically excludes any damage to
loudspeakers and other allied or associated equipment which may
result for any reason from use with this product. Sonance shall, in
no event, be liable for incidental or consequential damages arising
from any breach of this warranty or otherwise. This warranty gives
you specific legal rights, and you may have other rights which vary
from state to state.
INSTRUCTION MANUAL
SONANCE QUINTETTE
®
SERIES
5¼” IN-CEILING SPEAKERS
33-3813 05/05
Sonance • 212 Avenida Fabricante • San Clemente, CA 92672-7531,USA • (800) 582-7777 or (949) 492-7777 • FAX: (949) 361-5151 • Technical Support: (800) 582-0772
www.sonance.com
©2005 Sonance. All rights reserved. Sonance is a registered trademark of Dana Innovations, Inc. Quintette and RotoLock are registered trademarks of Sonance.