Filter
Top Products
25
ENG
● TROUBLESHOOTING
troubleshooting
Before requesting service, please check the following.
Symptom Check Remedy
The unit will not turn on.
• Is the power cord plugged into
the outlet?
• Connect the power plug to the
outlet.
A function does not work when
the button is pressed.
• Is there static electricity in the
air?
• Disconnect the power plug and
connect it again.
Sound is not produced.
• Is the unit properly connected
to your TV?
• Is the Mute function on?
• Is the volume set to minimum?
• Connect it correctly.
• Press the Mute button to
cancel the function.
• Adjust the volume.
The Picture does not appear on a
TV when the function is selected.
• Is the TV connected properly? • Connect it correctly
The remote control does not
work.
• Are the batteries drained?
• Is the distance between the
remote control and main unit
too far?
• Replace with new batteries.
• Move closer to the unit.
The sound from the left/right
channels are reversed.
• Are the left/right audio output
cables from the TV connected
properly?
• Check the left/right channel
and connect it/them correctly.
The SoundShare (TV pairing)
failed.
• Does your TV support
SoundShare?
• Is your TV firmware the latest
version?
• Does an error occur when
connecting?
• Reset the TV MODE and
connect again.
• SoundShare is supported by
some Samsung TVs released
after 2012. Check your TV to
see if it supports SoundShare.
• Update your TV with the latest
firmware.
• Contact the Samsung call
center.
• Press ► button for 5
seconds to reset the product.