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13Bluetooth Wireless Speaker | RF-SPX15
Troubleshooting
Problem Possible solution
No sound
• Make sure your speaker and the device are both turned on.
• Turn up the volume on your device and on your speaker.
• Make sure your device is not muted.
• Make sure music is playing on the device.
• Make sure that your speaker is within 33 feet (10 meters) of the
device.
• Make sure your speaker’s battery is fully charged.
• If your speaker is paired with another device, such as a
smartphone, disconnect it from that device. Your speaker can
only connect to one Bluetooth device at a time.
• On the Bluetooth device, make sure that RF-SPX15 is selected.
• If your speaker is paired to a computer, make sure that
RF-SPX15 is the selected as the default Playback and Recording
Device (Windows computers) or Out put and Input Device
(MAC computers).
• Try re-pairing your speaker. See “Connecting your speaker
using Bluetooth” on page 9.
• Make sure that the connected device has internal and external
speaker settings that turn off the internal speakers so the audio
can be sent to an external source (your speaker).
Distorted audio
• Lower the volume on your speaker or the device.
• Your speaker may be too far from the device. Make sure that
your speaker is within 33 feet (10 meters) of the device.
• Make sure your speaker’s battery is fully charged.
• Another device, such as a cordless phone, microwave, or
wireless router, may be causing interference. Try turning off
one device at a time to determine which device is causing
interference. If a cordless phone or wireless router is causing
interference, try changing the channel the device is using. See
the documentation that came with the device for instructions.
Volume is too
low
• Make sure the volume on the connected device is turned up to
at least 50% of its volume level.
• Make sure your speaker’s battery is fully charged.
• Connect your speaker to the audio out jack on the device using
a 3.5mm audio cable.
Cannot pair with
a Bluetooth
device
• Make sure that your phone or device is Bluetooth-compatible.
• Try re-pairing the speaker. See “Connecting your speaker using
Bluetooth” on page 9.
Bluetooth signal
fades or drops
out
• Move your speaker closer to the device.
• Make sure your speaker’s battery is fully charged.
• Turn off your speaker and device, then turn them back on and
reconnect.
RF-SPX15_11-0753_MAN_V1_English.fm Page 13 Thursday, December 29, 2011 4:53 PM