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Warranty Information
Warranty Information
Toll-free telephone product help
You can reach Thomson at the following number: 1-800-679-4776 (Toll free inside U.S.A.)
Our toll-free number operates from 9:00 a.m. to 6:00 p.m. EST on weekdays.
Thomson provides a toll-free telephone number to help you with any problems you may encounter with your DSS
System, as many problems can be diagnosed over the phone. If necessary, a replacement unit can be shipped to
you. Please have your DSS System model/serial number and date of purchase ready when you call. If
your unit is out of warranty, we will quote the cost of an exchange unit to you.
Returning Equipment to Thomson for Repair or Exchange
If we are unable to resolve your problem over the phone we will gladly service your unit or exchange it for a new
or refurbished unit. Refer to the limited warranty included in this booklet to learn about your specific rights and
responsibilities. Always consult Thomson and get a Return Authorization number before returning anything.
Obtain a Return Authorization (RA) number from the Thomson telephone representative before returning your
equipment to avoid delays, accounting errors, or even loss of your unit.
Important Information to Customers Who Ship Defective Equipment to Thomson Consumer Electronics
The Thomson representative who authorizes the return of your equipment will give you an RA number over the
phone. They will also provide you with instructions on where and how to return your unit. Write the number in
large, clear characters on the outside of the box. To avoid confusion and misunderstandings, shipments without
an RA number clearly visible on the outside of the box will be returned to you at your expense.
Include a brief note describing the problem and any conversations about the problem you have had with Thomson
personnel. Include your name, address and model/serial number of your unit. These numbers are located on the
back of your receiver. If your DSS System is within the warranty period, please provide a copy of the bill
of sale to verify purchase date. Use the original box and packing material to protect the equipment from
damage in shipment. For your protection, insure all shipments for full replacement value and use a reliable
shipper. Thomson assumes no responsibility for warranty shipments from the customer to the factory if not
shipped in the manner prescribed by Thomson.