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Hardware Installation Guide for the Polycom SoundStructure C16, C12, C8, and SR12
6 - 10
Warranty Information
LIMITED WARRANTY
Polycom warrants to the end user ("Customer") that the product will be free
from defects in workmanship and materials, under normal use and service, for
one year, or such longer period as Polycom may announce publicly from time
to time for particular products, from the date of purchase from Polycom or its
authorized reseller.
Polycom's sole obligation under this express warranty shall be, at Polycom's
option and expense, to repair the defective product or part, deliver to
Customer an equivalent product or part to replace the defective item, or if
neither of the two foregoing options is reasonably available, Polycom may, in
its sole discretion, refund to Customer the purchase price paid for the defective
product. All products that are replaced will become the property of Polycom.
Replacement products or parts may be new or reconditioned. Polycom
warrants any replaced or repaired product or part for ninety (90) days from
shipment, or the remainder of the initial warranty period, whichever is longer.
Products returned to Polycom must be sent prepaid and packaged
appropriately for safe shipment and it is recommended that they be insured or
sent by a method that provides for tracking of the package. Responsibility for
loss or damage does not transfer to Polycom until the returned item is received
by Polycom. The repaired or replaced item will be shipped to Customer, at
Polycom's expense, not later than thirty (30) days after Polycom receives the
defective product, and Polycom will retain risk of loss or damage until the
item is delivered to Customer.
EXCLUSIONS. POLYCOM WILL NOT BE LIABLE UNDER THIS LIMITED
WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE
ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT
EXIST OR RESULTS FROM:
• FAILURE TO FOLLOW POLYCOM'S INSTALLATION, OPERATION,
OR MAINTENANCE INSTRUCTIONS.
• UNAUTHORIZED PRODUCT MODIFICATION OR ALTERATION.
• UNAUTHORIZED USE OF COMMON CARRIER COMMUNICATION
SERVICES ACCESSED THROUGH THE PRODUCT.
• ABUSE, MISUSE, NEGLIGENT ACTS OR OMISSIONS OF CUSTOMER
AND PERSONS UNDER CUSTOMER'S CONTROL; OR
• ACTS OF THIRD PARTIES, ACTS OF GOD, ACCIDENT, FIRE,
LIGHTING, POWER SURGES OR OUTAGES, OR OTHER HAZARDS.
WARRANTY EXCLUSIVE. IF A POLYCOM PRODUCT DOES NOT
OPERATE AS WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR
BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR
REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM'S OPTION. TO
THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES