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TROUBLESHOOTING
Your XM Reference Tuner is designed and built to provide trouble-free performance without the need for
service. If it does not appear to be functioning correctly, please follow these troubleshooting tips.
1. Make sure all connectors are properly attached to the rear panel of the XM Reference Tuner and
to your home audio system.
2. Make sure that the unit is plugged into a standard 120V home current. You may also plug the Power
Cor
d of the XM Reference Tuner into the switched AC Outlets of your pre-amp/receiver, if available.
3. Make sure you have activated your XM Satellite Radio subscription. You must activate your XM Satellite
Radio service in order to use this product. To activate your XM Satellite Radio service, make sure you
have a major credit card and your XM Satellite Radio ID Number handy and contact XM at
http://activate.xmradio.com. You can also activate your service by calling 1-800-852-9696.
If you see this on the display, You should:
NO SIGNAL
Cause: The XM signal is out of range. Reposition your High-Gain Antenna.
ANTENNA Make sure your antenna is securely attached to the
rear of the unit, that the antenna cable is unkinked
and undamaged. Turn the XM Reference Tuner off
and then back on to reset this message.
OFF AIR Tune in to another channel.
Cause: The channel selected is not
currently broadcasting.
If this happens, You should:
You can only receive XM channels 0 and 1. Contact XM as described in the
Cause: Your XM Reference Tuner is not activated. ACTIVATING YOUR XM SYSTEM section.
The audio sounds distorted. Reduce the audio output level as described in the
Menu Commands and Settings Line
Level Out section.
The audio level is too low. Increase the audio output level as described in the
Menu Commands and Settings Line
Level Out section.
You cannot tune in to a channel. 1. Make sure the channel has not been “skipped.”
(See “Channel Skip/Add.”) 2. Verify that you are authorized to receive that
channel as par
t of your subscription with XM and
that you have not asked XM to block that channel
on your XM Reference Tuner.
No song title or ar
tist name displays. Nothing is wrong with your receiver. This is normal
on many talk and news channels where there is no
song playing. Also, this information may not yet be
in the database for some music channels.
10 Contact Polk Audio Customer Ser
vice 1-800-377-7655 (Outside US: 410-358-3600)
Monday-Friday
, 9:00 AM-6:00 PM Easter
n T
ime,
polkcs@polkaudio.com
for more information visit our website at www.polkaudio.com 11
XM REFERENCE TUNER SPECIFICATIONS
Signal to Noise Ratio >80dB
T
otal Harmonic Distortion + Noise <0.1%
Channel Separation >50dB
Dimensions (with feet) 17” W x 2.3” H x 10.5” D
432mm x 58.4mm x 266.7mm
Remote 2.25" W x 5.375" H x .9" D
Product Weight 6.5 lb.; 2.9 kg
Inputs XM Antenna – 1 SMB connector
RS-232C Controller Port
Outputs Analog Audio – RCA plugs
Digital – Coax and Optical/Toslink
Video – Composite video
Color Black
CONTACTING CUSTOMER SERVICE
Subscription Issues
If you still need assistance, contact XM Satellite Radio by calling 1-800-XM-RADIO (1-800-967-2346).
Hardware Issues
Contact Polk Audio Customer Ser
vice 9am-6pm EST 1-800-377-7655, or email polkcs@polkaudio.com.
Car
e And Feeding of Y
our XM Refer
ence Tuner
Use only a soft dr
y cloth to clean cabinet of your XM Refer
ence Tuner.
Do not use any solvents, chemicals or cleaning solutions containing alcohol, ammonia or abrasives.
Do not allow liquids to spill on the unit.
Do not use sprays near your XM Refer
ence T
uner
.
Keep your XM Refer
ence T
uner out of direct sunlight or other sources of extreme heat.
Make sure your XM Reference Tuner has adequate ventilation.
Failure to follow these instructions may result in damage to your XM Reference Tuner and may
void the war
ranty
.