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Plantronics Savi User Guide 18
When I dial from my softphone
application, nothing happens.
Ensure your headset is charged.
Ensure your headset is subscribed to the USB adapter. See Subscribing a Headset.
Ensure that the Plantronics software is installed. To download, visit plantronics.com/software.
Ensure that you are using a compatible softphone application. For a list of compatible softphones,
visit plantronics.com/software.
If the Plantronics software is not installed and you do not have a compatible softphone, you must
first press the call control button and then use the softphone interface to place/answer/end calls.
Ensure that the headset is the default sound device. The Plantronics control panel will launch the
sound devices control panel by going to Plantronics Control Panel > Preferences > General –
Launch Audio Devices Control Panel.
Disconnect and re-connect the USB adapter. It will be solid red until it subscribes to the headset;
it will be solid green when successfully subscribed to the headset.
Restart your computer.
Speaking and/or listening volume is
too low or too high.
Adjust headset listening volume with volume button.
Adjust listening/speaking volumes in the computer’s sound control panel/system preferences.
Adjust listening/speaking volumes in the softphone application.
The sound is distorted or I hear an
echo in the headset.
Reduce speaking and/or listening volume on the computer using your softphone application.
Point microphone towards your chin.
If the distortion is still present, lower the volume on the headset.
I can no longer hear any audio
through my PC Speakers.
For Windows XP systems
• Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel.
• Under “Sound Playback”, change the default setting from Savi Office to your PC speakers.
Click “OK” to confirm your change.
For Windows Vista systems
• Refer to the “Sound” option in your PC Control Panel.
• Under the “Playback” tab, change the default setting from “Speakers Savi Office” to your PC
speakers. Click “OK” to confirm your change.
For Mac OS X
• Choose Apple menu > System Preferences and click Sound.
• Click Output, and then select “Internal Speakers” or your speaker choice.
Talk time performance is significantly
degraded even after a full recharge.
The replaceable battery is wearing out. Contact plantronics.com to purchase a new battery. Use
only the battery type supplied by Plantronics.
9 Troubleshooting and Common Questions