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Reference
Headsets and Amplifier Systems
for the
Call Center
Headset
Amplifiers
and
Complete Headset
Telephones
Headset Amplifier Models
Headset Telephone
…then choose an amplifier to connect your headset to your agent’s telephone.
M12 Vista
™
Telephone Headset Amplifier
This compact universal amplifier sets the industry standard and
connects Plantronics headsets to nearly all call center telephones.
Easy-to-use button controls for headset and handset selection,
volume and mute.
MX10 Headset Switcher
™
Adapter
Connects a single headset to a telephone and PC, making
it ideal for computer-based training. Enables advanced
features like music on hold and call recording. Separate
controls adjust incoming and outgoing volume.
CA10 Cordless Telephone
Headset Amplifier
Perfect for the call center supervisor
or mobile agent who must be on call
from anywhere on the floor.Using a
900 MHz design, the CA10 connects
to your corded business telephones
and the compact remote delivers
range of up to 150 feet.Add and
optional HL10 handset lifter for
remote call answering and ending.
All Plantronics amplifiers deliver our unique Call Clarity
™
and SoundGuard
®
Plus
™
technologies to improve voice quality and maintain sound at a comfortable level.
For more information,please contact
your local supplier, or visit
www.plantronics.com
HL10 Handset Lifter (Accessory for A20 and CA10)
This must-have accessory, featuring remote ring detection,
adds remote call answer and end capability to CA10 cordless
systems, and one-touch call-answering convenience to A20
corded desktop systems. Stylish design fits discreetly under
your telephone handset.
A20 Telephone Headset Amplifier
and Accessory Deck
A unique and efficient under-the-telephone design streamlines your
agents’ workspace and provides a host of added features, including
amplifier,in-use indicator, headset stand and cord management.
Seamless telephone integration with audible visual cues for outgo-
ing volume, tone control and mute.Add one-touch, call-answering
convenience with the optional HL10 telephone handset lifter.
Shown with HL10. Telephone not included.
T10H Headset Telephone
This analog amplifier features a
complete telephone dial-pad.A
great cost-effective solution for
outbound calling when no phone
terminal is available, and it can
be used with all Plantronics call
center headsets. Includes in-use
indicator and headset stand.
SQD Amplifier
The Switching Quick Disconnect Amplifier is RNA*enabled,
to eliminate missed calls and improve customer satisfaction.
Dual headset port provides improved training and
supervisory capability. Optional knee well mount for cord
and desktop management.
*Representative Not Available
DA50 USB-to-Headset Adapter
Bring the quality and comfort of Plantronics call center headsets
to VoIP softphones.The DA50 USB-to-headset adapter features
Digital Signal Processing (DSP) technology and includes
Plantronics’ exclusive PerSono Pro
™
software to optimize
the audio qualities of your agents’ headsets for enhanced
communications with your customers.
P10 Plug Prong Adapter
The P10 plug prong adapter is designed for use with specific
PBX and call center systems. Features adjustable volume
control, and compatible with most ACD systems.
Many call centers have stations with headset-ready telephones and agent consoles.
Plantronics has partnered with leading telephone manufacturers to provide the
following direct-connect solutions, with no additional amplifier required:
• Polaris
™
direct-connect headsets, a complete solution for headset-
ready telephones.
• Adapter cables to connect your existing Plantronics H-Series headsets
directly to headset-ready phones.
900MHz
cordless
© 2002 Plantronics,Inc.All rights reserved.Plantronics, the logo design, Plantronics and the logo design combined,AttiTube,Call
Clarity,DuoPro, Encore, Headset Switcher, Mirage, PerSono Pro,Polaris,Quick Disconnect,SES, SoundGuard Plus, Supra,TriStar,Vista,
the voice tube clear color trade dress and shape trade dress are trademarks or registered trademarks of Plantronics,Inc.
Printed 7/1/02 ST 207
Direct-Connect Headset Solutions