Filter
Top Products
snugly over your ear
Incorrect softphone model selected Ensure you have selected the correct soft
phone model through the software
Headset has flat battery Recharge the battery by placing the headset
in the Headset Docking Cradle.
PROBLEM
Callers cannot hear me.
Possible Cause Solution
Mute is selected Press the mute button once. The audible
mute indicator should then stop beeping.
Headset microphone boom aligned Align the headset boom
incorrectly with your mouth
Speak volume is too low Increase the speak volume on your soft
phone until you can be heard by callers. If
the volume is still too low, increase the
microphone level on your computer.
PROBLEM
Receive sounds distorted.
Possible Cause Solution
Listen volume too high Lower the receive volume on your
softphone until the distortion disappears.
If the distortion is still present, lower the
listen volume control on the computer.
PROBLEM
I can hear too much background conversation, noise or sidetone.
Possible Cause Solution
Speak volume is too high Lower the speak volume on your softphone
until the noise or sidetone disappears. If the
noise or sidetone is still present, lower the
microphone volume control on the computer.
15