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LIMITED WARRANTY:
What Is Covered
Your Pinnacle
®
subwoofer features a limited warranty as follows. The subwoofer driver and all
assembly and construction aspects are covered by this warranty for a period of seven (7) years from
the date of original purchase. Your subwoofer amplifier is covered by this warranty for a period of two
(2) year from the date of original purchase. The warranty covers all necessary parts and labor to return
the subwoofer to proper working order. Cabinet surfaces, grille assembly, and other exterior parts
subject to normal wear and tear are not covered except where an inherent structural defect becomes
evident.
Parts replacement and labor will be performed at the discretion of Pinnacle Loudspeakers and will be
provided free of charge unless (in the opinion of our service department, service representatives, or
engineering department) the system has failed due to abuse or negligent operation.
What Is Not Covered
This warranty will be void and no free services performed if we or any party acting as our agent
determines that the system has had any of its elements (amplifier, woofer, etc.) removed or tampered
with in any way whatsoever. Furthermore, if your subwoofer is not found to be defective a service
charge will be levied. In either case the minimum charge will be $30.00. An additional charge will be
applicable for same day service where possible and this charge will always be in effect even if the
actual parts and labor are covered by this warranty. Pinnacle Loudspeakers reserves the right to make
the final determination of whether or not the system has been damaged by abuse or negligent
operation.
To Obtain Service
To obtain service under this warranty, either contact your Pinnacle
®
dealer or us directly at
(516) 576-9052 or service@pinnaclespeakers.com. If you ship your subwoofer you are responsible for
packing and shipping insurance. The freight must be prepaid. We will, however, pay return freight
charges on any returned subwoofer that qualifies for in-warranty service. Sorry, we cannot accept any
collect freight charges. You must include a note, attached to the unit, with your name, phone number
or email address, and return shipping address (no Post Office boxes), indicating the nature of the
problem you are experiencing. For warranty service you must also include a copy of your sales receipt.
YOU MUST FIRST CONTACT US FOR THE CUSTOMER SERVICE SHIPPING ADDRESS IN YOUR
AREA IF YOUR DEALER IS NOT EQUIPPED FOR THIS SERVICE. Please be sure to pack any items
you ship us carefully since we cannot be held responsible for damages incurred during shipping.
This warranty may be transferred to a subsequent owner.
SAVE YOUR ORIGINAL SHIPPING CARTON AND PACKING MATERIALS, AS WELL AS THIS
WARRANTY AND YOUR SALES RECEIPT. YOU WILL NEED THEM TO OBTAIN SERVICE UNDER
THE PROVISIONS OF THIS LIMITED WARRANTY.