Philips AW5000 Home Theater System User Manual


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15EN
7 Troubleshooting
Warning
•
Never remove the casing of this apparatus.
Tokeepthewarrantyvalid,nevertrytorepair
the system yourself.
If you encounter problems when using this
apparatus,checkthefollowingpointsbefore
requestingservice.Iftheproblemremains
unsolved,gotothePhilipswebsite(www.
philips.com/welcome). When you contact
Philips,ensurethattheapparatusisnearby
and the model number and serial number are
available.
No power
• Make sure that the AC power plug of the
device is connected properly.
• Make sure that there is power at the AC
outlet.
No sound or poor sound
• Adjust volume on the Philips AirStudio app
or on AW5000 directly.
• Ifyouhavechosenthewiredconnection,
check whether the Ethernet cable has
been connected properly and securely.
• Check the Wi-Fi network connection.
Set up the network again if needed (see
'Option 2: Set up wireless connection' on
page 8).
• If the audio source is an external audio
player,adjustvolumeontheaudioplayer
directly.
No response from the unit
• RestartAW5000,andthensetuptheWi-
Fi network for AW5000 again (see 'Option
2: Set up wireless connection' on page 8).
• Disconnect and reconnect the AC power
plug,andthenswitchonthedeviceagain.
Wi-Fi network connection failed
• Check if your Wi-Fi router is Wi-Fi
802.11b/gcertied.Thisdeviceisonly
compatiblewithWi-Fi802.11b/gcertied
routers.
• If your Wi-Fi router is Wi-Fi 802.11n
certied,makesuretoenablethe
802.11b/g mode. AW5000 does not
support connection to routers with
802.11n only.
• This device does not support the WPS-
PIN method.
• Enable SSID broadcast on the Wi-Fi router.
• Keep away from potential sources of
interferencewhichmayaffectWi-Fisignal,
such as microwave ovens.
• Make sure that the SSID name of your
home router consists of alphanumeric
characters,withnospaceorspecial
characters like %/#/* inserted.
• If you choose to rename your AW5000
manually on the Philips AirStudioapp,do
not use special characters or symbols.
• ForsomenewtypesofWi-Firouters,a
network name (SSID) may be created
automatically when you use WPS for
connection. Always change the default
network name (SSID) to a simple one that
consistsofalphanumericalcharacters,and
also change the Wi-Fi security mode to
secure your network.
Occasional breaking of music streaming
Do one or all of the following:
• Move AW5000 closer to your Wi-Fi router.
• Remove any obstacles between AW5000
and your Wi-Fi router.
• Avoid using Wi-Fi channel which is
overlapped by the nearby Wi-Fi network.
• Check if your network speed is fast enough
(in cases where multiple devices share the
samerouter,thewirelessperformancemay
be affected). Turn off the other devices
connected to your home router.
• Enable the Quality of Service (QoS)
option (if available on the Wi-Fi router).
• Turn off other Wi-Fi routers.
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