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Typical Problems and Remedies
No sound
- Is the green indicator lit? Check that AC is live.
- Check that input and output cables are secure.
- Make sure the control preamp/receiver is switched to the correct input.
- Is the record playing? Check the tonearm’s cueing device.
Background Hum
- Move the AC Polarity switch to Invert.
- Move audio cables and AC cords away from each other.
- Try different routes for the audio cables and AC cords.
- Move the Zphono away from components with large power transformers.
- Connect the Zphono GND to the receiver’s chassis with a separate wire.
Distorted Sound
- Move the MM-MC switch to MM.
Weak Sound
- Move the MM-MC switch to MC.
If You Require Assistance
Call your Parasound dealer first. If the dealer can’t help you with your problem we encourage you to call
Parasound’s Technical Service Department, toll-free at 1-866-770-8324, Monday - Friday, 7am - 5pm Pacific
time. We can suggest other diagnostic tests you can easily perform. If we determine that your Zselect
should be returned to Parasound or an Authorized Parasound Warranty Center for inspection and possible
servicing, we will provide the location of a warranty center near you or shipping instructions for the unit’s
return to Parasound.
Before You Return Any Unit to Parasound for Service
Before you send your unit to Parasound, you will need to obtain a specific Return Authorization (RA) number
and shipping instructions from Parasound’s Technical Department. The RA number must be clearly marked
on the outer carton. Use the original factory packing materials and arrange adequate insurance to cover its
value. You must include a copy of your purchase receipt, since this document establishes the validity of this
unit’s warranty. Warranty repairs are only performed by Parasound or Parasound Authorized warranty centers
when your purchase receipt is from a Parasound Authorized Dealer or Parasound Authorized Reseller.
Units Will Be Refused by Parasound Under the Following Conditions
1. Unit was sent without the Parasound-assigned RA number marked on the carton.
2. Unit was sent in an unsuitable shipping carton, likely to have been damaged in transit.
3. Unit has inadequate packing, unit likely to have been damaged in transit.
4. Unit was shipped collect for shipping charges. We do not accept collect shipments.
5. Unit was shipped via the US Postal Service.
6. Unit was sent to an address other than the address instructed by our Technical Department.
Note: The shipping address is not the same as Parasound’s office address.
Warranty Repair
Read your accompanying Parasound Limited Warranty carefully to understand the applicable rights and
limitations. This section provides instructions for obtaining repairs, both for units covered under the
Parasound Limited Warranty and for units or situations which are outside the Warranty.
Unit is not eligible for repair under the terms of the Parasound warranty if:
1. Unit was not purchased from a Parasound Authorized Dealer or Parasound Authorized Reseller.
2. Unit’s serial number was removed, modified, or defaced.
3. Unit shows evidence of abuse and/or misuse.
4. Unit was modified in any way.
5. A prior repair was attempted by an unauthorized repair station.