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Reference
RQT6351
Troubleshooting guide
Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the
chart do not solve the problem:
In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or e-mail consumerproducts@panasonic.com, or web site
(http://www.panasonic.com).
In Canada, contact Panasonic Canada Inc. Customer Care Centre at 905-624-5505, web site (www.panasonic.ca), or an authorized
Servicentre closest to you.
Reference pages are shown as black circled numbers 5.
If the surfaces are dirty
To clean this unit, wipe with a soft, dry cloth.
• Never use alcohol, paint thinner or benzine to clean this unit.
• Before using a chemically treated cloth, read the instructions that
came with the cloth carefully.
Maintenance
For a cleaner, crisper sound
Clean the heads regularly to assure good quality playback and
recording.
Use a cleaning tape (not included).
Common Problems
No sound.
Sound stops.
Sound is unfixed, reversed or
comes from one speaker
only.
Humming heard during play.
“ERROR” is displayed.
“– –:– –” appears on the
display at standby mode.
“F61” is displayed.
Turn the volume up.
Switch off the unit, determine and correct the cause, then switch the unit on. Causes include shorting of
the positive and negative speaker wires, straining of the speakers through excessive volume or power,
and using the unit in a hot environment.
Check the speaker connections. 5
An AC power supply cord or fluorescent light is near the cables. Keep other appliances and cords away
from this unit’s cables.
Incorrect operation performed. Read the instructions and try again.
You plugged the AC power supply cord in for the first time or there was a power failure recently. Set the
time. #
Check and correct the speaker cords connection. 5
If this does not fix the problem, there is a power supply problem. Consult the dealer.
Listening to the radio
Noise is heard.
The stereo indicator flickers
or doesn’t light.
Sound is distorted.
A beat sound is heard.
A low hum is heard during
AM broadcasts.
Use an outdoor antenna.
Turn the TV off or separate it from the unit.
Separate the antenna from other cables and cords.
When there is a television set nearby
The picture on the TV
disappears or stripes
appear on the screen.
The location and orientation of the antenna are incorrect. If you are using an indoor antenna, change to
an outdoor antenna.
The TV antenna wire is too close to the unit. Separate the antenna wire of the TV set from the unit.
Using the cassette deck
Poor quality sound.
Recording is not possible.
Playing discs
The display is wrong or
play won’t start.
CD-RW cannot be read.
“TAKE OUT/DISC” appears
on the display.
The changer cannot
change to the selected
discs or play won’t start.
The disc may be upside down. 8
Wipe the disc.
Replace the disc if it is scratched, warped, or non-standard.
Condensation may have formed inside the unit due to a sudden change in temperature. Wait about an
hour for it to clear and try again.
The disc was incompletely formatted. Use the recording equipment to fully format the disc before recording.
There is a problem with the disc mechanism. (A power failure may have occurred.)
The tray will open automatically. Remove the disc from the tray, and after ensuring there is no disc in the tray,
close it. The unit will make the disc changing noises for a few moments and then it should operate normally.
Press [PLAY MODE] on the remote control to clear 1-SONG mode and try again.
Remote control
Remote control doesn’t
work.
Check that the batteries are inserted correctly. 4
Replace the batteries if they are worn.
Clean the heads. See below
If the erasure prevention tabs have been removed, cover the holes with adhesive tape.