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Troubleshooting
Error Code Description
*-10, *-20 Ethernet cable is not detected. Connect the cable
properly. See the instruction manual for the
network connection.
*-11, *-13,
*-21, *-28
Internet connection error. Check the following
items:
• Make sure IP address, subnet mask, gateway
address, and DNS server are configured
properly.
• Make sure the router is turned on.
• Make sure the AV receiver/controller and the
router are connected with Ethernet cable.
• Make sure the setup configuration of the router
is set properly. See the instruction manual of the
router.
• If your network allows only one client
connection and there is any other device already
connected, the AV receiver/controller cannot
access the network. Consult your Internet
Service Provider (ISP).
• If your modem does not function as a router,
you will need a router. Depending on your
network, you may need to configure the proxy
server if needed. See the document provided by
your ISP. If you still cannot access the Internet,
DNS or proxy server may be temporarily down.
Contact your ISP.
Others Retry the update procedure from the beginning.
If the error persists, please contact Onkyo
Support (indicated at the end of this page) and
provide the error code.
Case 1:
If “No Update” is displayed on the front display of the
AV receiver/controller as below, the firmware has
already been updated. You do not need to do anything
further.
Case 2:
If an error occurs, “Error!! *-**” is displayed on the
front display of the AV receiver/controller.
(Alphanumeric characters on the front display are
denoted by asterisks.) The example below is displaying
error code 0-10. See the following table and take
appropriate action.
Errors during update via Network
Case 3:
If you do not have a wired connection to the network,
please contact below.
ONKYO CORPORATION
2-1, Nisshin-cho, Neyagawa-shi, OSAKA 572-8540, JAPAN
The Americas
ONKYO U.S.A. CORPORATION
18 Park Way, Upper Saddle River, N.J. 07458, U.S.A.
Tel: +1-800-229-1687, +1-201-785-2600
Fax: +1-201-785-2650
http://www.us.onkyo.com/
Europe
ONKYO EUROPE ELECTRONICS GmbH
Liegnitzerstrasse 6, 82194 Groebenzell, GERMANY
Tel: +49-8142-4401-0 Fax: +49-8142-4401-555
http://www.eu.onkyo.com/
China, Hong Kong
ONKYO CHINA LIMITED
Unit 1&12, 9/F, Ever Gain PlazaTower 1, 88, Container Port Road,
Kwai Chung, N.T., HONG KONG
Tel: 852-2429-3118 Fax: 852-2428-9039
http://www.onkyochina.com/
Asia, Oceania, Middle East, Africa
Please contact an ONKYO distributor referring to Onkyo SUPPORT
site.
<http://www.intl.onkyo.com/support/local_support/index.html>