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SMART Board
TM
SBID 6052i
Interactive Display Troubleshooting Guide
SMART Technologies
May 2010
Introduction
This document helps you to identify and resolve different issues that customers might have with the SMART Board
TM
SBID
6052i interactive display.
Initial Troubleshooting
Customers call in for a variety of product issues. If you can’t easily identify the cause of the issue, it is recommended that
you rst instruct the customers to check the LED status and diagnostic lights to see if there are any issues with the touch
connection panel (SC11). If the LED status and diagnostic lights indicate that the touch connection panel (SC11) is functioning,
instruct the customers to run the SMART Connection Wizard to see if there are any touch connection panel (SC11)
recognition, camera (s), pencil, eraser, or calibration issues. In addition, you can remind the customers to ensure their nger or
pencil is at a right (90º) angle to the interactive display.
The following section outlines how to troubleshoot the interactive display using the LED status and diagnostic lights and the
SMART Connection Wizard, and a tip on how to position your nger or pencil on the interactive display.
1. Troubleshoot touch connection panel (SC11) issues using the LED status and diagnostic lights
There are two LED status and diagnostic lights located on the touch connection panel (SC11). These two lights indicate the
condition of the touch connection panel (SC11). Refer to p. 38–39 of the SMART Board SBID 6052i Interactive Display
TM
Installation and User’s Manual for solutions if there are issues with the touch connection panel (SC11).
Note: The touch connection panel (SC11) is located behind the top-centre section of the interactive display. If your interactive
display is mounted on a wall, you might require a ladder and mirror to see the LED status and diagnostic lights.
2. Troubleshoot touch connection panel (SC11) recognition, camera, pencil, eraser, or calibration issues by
running the SMART Connection Wizard
If the computer doesn’t recognize the touch connection panel (SC11), or if there are potential issues with the camera(s),
pencil, eraser, or calibration, always run the SMART Connection Wizard rst to see if it can identify and resolve any related
issues. To run the SMART Connection Wizard’s troubleshooting procedures, refer to p. 39–41 of the SMART Board SBID 6052i
Interactive Display Installation and User’s Manual.
3. Position your nger or pencil at a right (90°) angle to the interactive display
For best results, keep your nger or pen at a right (90°) angle to the interactive display. Do not allow your wrist, clothing
or other ngers to get too close to the display. This may trigger an inaccurate touch point. When you draw with your index
nger, keep your other ngers curled up as if you were holding a coin in the palm of your hand. When you draw with a pen,
hold your pen so that you ngers are away from the pen nib.