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Before requesting service
If the SACD player appears to be faulty, consult this checklist first. You may have overlooked something simple.
Under no circumstances may you attempt to repair the system yourself; this will invalidate the warranty.
Look for the specific symptom(s). Then perform only the actions listed to remedy the specific symptom(s).
Symptom Remedy
No power Check to ensure that both plugs of the power cord are properly connected.
Check whether there is power at the AC outlet by plugging in another
appliance.
Check the DISPLAY OFF switch is activated.
No sound Check audio connections.
If using a HiFi amplifier, try another sound source.
DTS-CDs do not play on the SA-12S1.
Distorted sound from HiFi amplifier Check to make sure that no audio connections are made to the
amplifier's phone input.
Disc will not play Make sure the disc label is facing upward.
Clean the disc.
Check whether the disc is defective by trying another disc.
Check the region code of the DVD disc.
Check the access control setting of DVD or/and VCD.
No picture Check to make sure that the TV is switched on.
Check the video connection.
Check the VIDEO OFF is activated.
Distorted picture Check the disc for fingerprints and clean with a soft cloth, wiping from
the center to the edge.
Sometimes a small amount of picture distortion may appear. This is not
a malfunction.
Completely distorted picture
with player menu The NTSC/PAL switch may be in the wrong status. Press the 9 STOP
and T NEXT keys simultaneously and keep them pressed while you
turn the player ON.
No color in picture with player menu
Start-up screen does not appear
on the display The NTSC/PAL switch may be in the wrong status. Press the 9 STOP
and T NEXT keys simultaneously and keep them pressed while you
turn the player ON.
No return to start-up screen
when disc is removed Reset by switching the player off, then on again.
Check to see if the program requires another disc to be loaded.
The player does not respond to
the remote control Aim the remote control directly at the sensor on the front of the
player. Avoid all obstacles that may interfere with the signal's path.
Inspect or replace the batteries.
Check device code setting. See the section ‘Remote control device code’.
Check the Remote control switch is set to INTERNAL on the back of
the player.
Distorted or black-and-white picture
with DVD or Video CD disc Use only discs that match the TV system for the TV set being used
(PAL/NTSC).
Trouble-shooting checklist