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Repair
Service for the SWA1501 is available
only from one of our authorized domestic
service stations or at the factory service cen-
ter located in Whitinsville, Massachusetts.
Service outside the United States can be ob-
tained through local dealers or distributors.
If your SWA1501 needs service, please
follow these instructions:
1. Review the preceding troubleshooting
suggestions. Please.
2. Call Tech Support at 1-800-258-6883,
7am to 5pm PST, to explain the problem
in detail. They will ask you all sorts of
impertinent questions in the hope of
sorting out the problem. If it appears
that the SWA1501 needs repair, request
an RA (Return Authorization) number.
Have your subwoofer’s serial number
ready. You must have an RA number
before you can obtain service at the
factory or an authorized service center.
3. Keep this user’s manual. We don’t need
it to repair the subwoofer.
4. Pack the subwoofer in its original
packaging, including protective wrap,
endcaps, and box. This is very impor-
tant. When you call for the RA number,
please let Tech Support know if you
need new packaging. Mackie is not
responsible for any damage that occurs
due to non-factory packaging.
5. Include a legible note stating your name,
shipping address (no P.O. boxes),
daytime phone number, RA number,
and a detailed description of the prob-
lem, including how we can duplicate it.
6. Write the RA number in
BIG PRINT
on top of the box.
7. Ship the subwoofer to us. We suggest
insurance for all forms of cartage. Ship
to this address:
Mackie Designs
SERVICE DEPARTMENT
One Main Street
Whitinsville, MA 01588
8. We’ll try to fix the subwoofer in three to
five business days. Ask Tech Support
for current turnaround times when you
call for your RA number. Once it is
repaired, we’ll ship it back the same way
in which it was received. This para-
graph does not necessarily apply to
non-warranty service.