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Owner’s Manual
Owner’s Manual
HM-54 Limited Warranty
A. LOUD Technologies Inc. warrants all materials,
workmanship
and proper operation of this product for a period
of one year
from the original date of purchase. If any defects
are found in the materials or workmanship or if the product
fails to function properly during the applicable warranty
period, LOUD Technologies, at its option, will repair or replace
the product. This warranty applies only to equipment sold
and delivered within the U.S. by LOUD Technologies Inc. or
its authorized dealers.
B. Failure to register online or return the product registration
card will not void the one-year warranty.
C. Service and repairs of Mackie products are to be
performed only at a factory-authorized facility (see D below).
Unauthorized service, repairs, or modification will void this
warranty. To obtain repairs under warranty, you must have a
copy of your sales receipt from the authorized Mackie dealer
where you purchased the product. It is necessary to establish
purchase date and determine whether your Mackie product is
within the warranty period.
D. To obtain factory-authorized service:
1. Call Mackie Technical Support at 800/898-3211, 7
AM to 5 PM Monday through Friday (Pacific Time) to get
a Service Request Number. Products returned without a
Service Request Number will be refused.
2. Pack the product in its original shipping carton. Also
include a note explaining exactly how to duplicate the
problem, a copy of the sales receipt with price and date
showing, and your return street address (no P.O. boxes or
route numbers, please!). If we cannot duplicate the problem
or establish the starting date of your Limited Warranty, we
may, at our option, charge for service time.
3. Ship the product in its original shipping carton, freight
prepaid to the authorized service center. The address of
your closest authorized service center will be given to you
by Technical Support.
IMPORTANT: Make sure that the Service Request
Number is plainly written on the shipping carton.
E. LOUD Technologies reserves the right to inspect any
products that may be the subject of any warranty claims before
repair or replacement is carried out. LOUD Technologies may,
at our option, require proof of the original date of purchase in
the form of a dated copy of the original dealer’s invoice or sales
receipt. Final determination of warranty coverage lies solely
with LOUD Technologies.
F. Any products returned to one of the LOUD Technologies
factory-authorized service centers and deemed eligible for
repair or replacement under the terms of this warranty will
be repaired or replaced within thirty days of receipt. LOUD
Technologies and its authorized service centers may use
refurbished parts for repair or replacement of any product.
Products returned to LOUD Technologies that do not meet the
terms of this Warranty will be not be repaired unless payment
is received for labor, materials, return freight, and insurance.
Products repaired under warranty will be returned freight
prepaid by LOUD Technologies to any location within the
boundaries of the USA.
G. LOUD Technologies warrants all repairs performed
for 90 days or for the remainder of the warranty period.
This warranty does not extend to damage resulting from
improper installation, misuse, neglect or abuse, or to exterior
appearance. This warranty is recognized only if the inspection
seals and serial number on the unit have not been defaced or
removed.
H. LOUD Technologies assumes no responsibility for the
quality or timeliness of repairs performed by an authorized
service center.
I. This warranty is extended to the original purchaser and to
anyone who may subsequently purchase this product within
the applicable warranty period. A copy of the original sales
receipt is required to obtain warranty repairs.
J. This is your sole warranty. LOUD Technologies does not
authorize any third party, including any dealer or sales
representative, to assume any liability on behalf of LOUD
Technologies or to make any warranty for LOUD Technologies
Inc.
K. THE WARRANTY GIVEN ON THIS PAGE IS THE SOLE
WARRANTY GIVEN BY LOUD TECHNOLOGIES INC.
AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS
AND IMPLIED, INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THE WARRANTY GIVEN ON THIS PAGE SHALL BE
STRICTLY LIMITED IN DURATION TO ONE YEAR FROM THE
DATE OF ORIGINAL PURCHASE FROM AN AUTHORIZED
MACKIE DEALER. UPON EXPIRATION OF THE APPLICABLE
WARRANTY PERIOD, LOUD TECHNOLOGIES INC. SHALL
HAVE NO FURTHER WARRANTY OBLIGATION OF ANY
KIND. LOUD TECHNOLOGIES INC. SHALL NOT BE LIABLE
FOR ANY INCIDENTAL, SPECIAL, OR CONSEQUENTIAL
DAMAGES THAT MAY RESULT FROM ANY DEFECT IN THE
MACKIE PRODUCT OR ANY WARRANTY CLAIM. Some states
do not allow exclusion or limitation of incidental, special, or
consequential damages or a limitation on how long warranties
last, so some of the above limitations and exclusions may not
apply to you. This warranty provides specific legal rights and
you may have other rights which vary from state to state.
Please keep your sales receipt in a safe place.