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Repair
Service for the U.S. versions of the HRS120
is available only from our factory service center
located in sunny Woodinville, Washington. Ser-
vice outside the United States can be obtained
through local dealers or distributors.
If your HRS120 needs service, follow these
instructions:
1. Review the preceding troubleshooting
suggestions. Please.
2. Call Tech Support at 1-800-258-6883, 7 am
to 5 pm PST, to explain the problem and
request an RA (Return Authorization)
number. Have your subwoofer’s serial
number ready. You must have an RA number
before you can obtain service at the factory.
3. Set aside the power cord, owner’s manual,
or anything else that you’ll ever want to see
again. We are responsible for the return of
the subwoofer only.
4. Pack the subwoofer in its original packing
box. This is very important. When you call
for the RA number, please let Tech Support
know if you need new packaging. Mackie is
not responsible for any damage that occurs
due to non-factory packaging.
5. Include a legible note stating your name,
shipping address (no P.O. boxes), daytime
phone number, RA number, and a detailed
description of the problem, including how
we can duplicate it.
6. Write the RA number in BIG PRINT on top
of the box.
7. Ship the subwoofer to us. We suggest
insurance for all forms of cartage. Ship to
this address:
Mackie Designs
SERVICE DEPARTMENT
16220 Wood-Red Road NE
Woodinville, WA 98072
8. We’ll try to fix the subwoofer in three to five
business days. Ask Tech Support for current
turnaround times when you call for your RA
number. The product MUST be packaged in
its original packing box and have the RMA
number appear on the box. Once it is
repaired, we’ll ship it back the same way in
which it was received. This paragraph does
not necessarily apply to non-warranty service.