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It hurts when I touch my arm, or my leg, or
even my head!
• You have a broken finger.
Bad sound!
• Is it loud and distorted? Follow the pro-
cedures described in the “Quick Start”
section to verify that the levels are set
properly.
• Are all the connections secure? It’s a
good idea to periodically clean all electri-
cal connections with a non-lubricating
electrical contact cleaner.
• Keep practicing.
Repair
For warranty repair or replacement,
refer to the warranty information on
page 11.
Non-warranty repair for Mackie
products is available at a factory-au-
thorized service center. To locate your
nearest service center, visit www.mackie.
com, click “Support” and select “Locate
a Service Center.” Service for Mackie
products living outside the United States
can be obtained through local dealers or
distributors.
If you do not have access to our
website, you can call our Tech Support
department at 1-800-898-3211,
Monday-Friday, 7 am to 5 pm Pacific
Time, to explain the problem. Tech
Support will tell you where the nearest
factory-authorized service center is
located in your area.
SERVICE INFO
If you think your Mackie product has a
problem, please check out the following
troubleshooting tips and do your best to
confirm the problem. Visit the Support
s
ection of our website (www.mackie.com/
support)
where you will find lots of use-
ful information such as FAQs, documen-
tation, and user forums. You may find the
answer to the problem without having to
send your Mackie product away.
Troubleshooting
No sound!
• Are the level controls on the mixer or
amplifier turned all the way down? Fol-
low the procedures in the “Quick Start”
section on page 4 to verify that all the
volume controls in the system are prop-
erly adjusted.
• Is the signal source working (and making
union scale)? Make sure all the con-
necting cables are in good repair and
securely connected at both ends.
One side is way louder than the other!
• Are the level controls set the same for
both channels on the mixer and ampli-
fier?
• Check the PAN control on the signal
source. It may be turned too far to one
side. If you’re using a stereo signal
source, it may be delivering an out-of-
balance stereo signal.
• Try swapping sides: Switch the speaker
cables coming from the amplifier at the
amplifier end. If the other side is louder
now, the problem is with the amplifier,
the mixer, or the signal source.
Poor bass performance
• Check the polarity of the connections
between the amplifier and the loud-
speakers. You may have your positive
and negative connections reversed at
one end of one cable.