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Q I cannot Hear anytHIng In my Headset wHen usIng my
mobIle pHone. (Jabra pro 9470 only)
A Try the following:
- Make sure the two devices are paired and connected. See
the section “Using Jabra PRO 9470 with a mobile phone” in
the user manual for more information.
- Increase the speaker volume on the headset by sliding
your finger up the touch-sensitive panel on the side of the
headset.
Q I Hear a low noIse In tHe Headset wHen tHere Is
sIlence at tHe otHer end?
A Your headset is probably using one of the highest volume
settings. Decrease the speaker volume on the headset by
sliding your finger down the touch-sensitive panel on the
side of the headset.
Q I Hear myself wHen I talk usIng my desk pHone.
wHat can I do?
A This probably means your transmission volume is too high.
Set the transmission volume on your desk phone to a lower level.
Q tHe sound In tHe Headset Is poor QualIty or tHe
person at tHe otHer end cannot Hear me wHen I talk
usIng my desk pHone
A The clear dial-tone switch and/or microphone-level setting
in the Jabra PRO 9400 base may be set incorrectly. Correct
by re-running the desk phone setup wizard. See the section
called “Re-running the Setup Wizards” in the user manual for
more information.
Q I am gettIng a buzzIng sound In my Headset.
A If the device has been set up correctly, your telephone may
not be fully immune to the radio signals the headset uses. To
overcome this problem, move the headset base at least 30
cm away from the telephone. Alternatively, you can reduce
the range of your unit by adjusting the settings on the touch
screen.
Q I can’t Hear sound or lIsten to musIc from my pc In
my Headset.
A Please check the following:
- Make sure that the Jabra PRO 9400 base is selected as the
current audio device both in the Windows sound control
panel and in the application you are using.
- Make sure the audio link to the PC is open (e.g., by right-
clicking on the Jabra Device Service icon in the Windows
notification area on your PC).
- Make sure softphone is enabled in Jabra PC Suite.
Q I Have moved to a new desk at work. Is It possIble to
put my Headset on anotHer Jabra pro 9400 base?
A Yes. Just place your headset in the cradle on the new Jabra
PRO 9400 base. The two devices will pair and connect
automatically.
Q wHen I try to make a call on my desk pHone, tHe
gn1000 rHl lIfts, but tHe call Is not connected.
A The GN1000 cannot be used in conjunction with a headset
port. Make sure that the Jabra PRO 9400 base is connected
to your desk phone’s handset port and not its headset port
(if it has one).
Q Is It possIble to automate callIng and answerIng on
my desk pHone wItHout usIng a Handset lIfter?
A Yes, if your desk phone has an electronic hook switch
feature. Check with your supplier for compatibility with your
phone, and/or consult the support area at www.jabra.com.
Q my telepHone Includes an electronIc Hook swItcH
feature tHat sHould work wItH my Headset, but I
can’t make It functIon.
A Please check your desk phone documentation to see if any
special configuration settings or software updates are
required. See also the Jabra website for more information,
including compatibility and the correct, clear dial tone switch
setting – www.jabra.com/PRO9400
Q does wI-fI Interfere wItH Jabra pro 9400 If you Have
tHem In tHe same place?
A No, the Jabra PRO 9470 Bluetooth
®
port uses adaptive
frequency hopping, thereby avoiding channels that are
blocked by Wi-Fi. To ensure good sound quality, only
the free channels are used.
Q Is It possIble to lIsten In on calls wItH tHe
Jabra pro 9400 solutIon?
A The risk of unauthorized access to communication via a Jabra
PRO 9400 headset is very limited as 64-bit encryption is used
for the data stream.
FAQ
JABRA PRO
TM
9400 SERIES
Frequently asked questions
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