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JABRA PRO 930
8. SUPPORT
8.1 FAQS AND TROUBLESHOOTING
Q How do I pair my headset with the Jabra PRO 930 base?
A Dock the headset with the base to initiate pairing. Pairing will occur automatically, unless the base is currently
linked with a primary headset (a headset already paired with the base). Alternatively you can force pair a new
primary headset, if there is currently a primary headset already paired with the base.
Q Can I pair my headset directly with a third-party DECT phone, or base?
A No. The headset can only be paired with a Jabra PRO 930 base.
Q Why doesn’t my computer detect the Jabra PRO 930?
A Try connecting the base to another USB port on the PC. It is recommended to have a direct connection
between the base and USB port (without a USB hub). If available, run the softphone audio wizard.
Q Why doesn’t my headset work with my softphone?
A Check the following:
• Ensure the headset battery is charged. The base battery icon will be blinking green when charging,
or solid green when charged.
• Ensure the headset is in range of the base. The range is up to 120 m, depending on environment.
• Ensure the headset and base are paired. To initiate pairing, dock the headset.
• Ensure the Jabra 930 is selected and congured in your softphone settings.
Q Why can I not hear sound or listen to music from my PC in my headset?
A Check the following
• Ensure the Jabra PRO 930 is set as the current audio device in Windows Sound and Audio Devices control
panel, and in your softphone software.
• Ensure the audio link to your PC is active. Right-click the Jabra Device icon in the Windows taskbar,
and select Open Audio Link, or double-tap the multi-function button on the headset.
Q Is it possible to set up an automatic dial tone for my softphone when I undock my headset?
A Yes, for supported softphones the Jabra PRO 930 can be congured to automatically get a dial tone when the
headset is undocked.
1. Launch Jabra Control Center, and select the ´Softphone´ tab.
2. Select/deselect the ´Open link when headset is undocked´ setting, and then click Apply.
Q What is the range on the Jabra PRO 930?
A Jabra PRO 930 supports a maximum range of up to 120 m (base to headset). Range will vary depending on
the environment the headset is used.
Q Can I make a conference call using multiple headsets?
A Yes, the Jabra PRO 930 is able to pair with four headsets in total for conferencing: one primary, and three
secondary headsets (narrowband) or one secondary headset (wideband).
Q Can I password protect my settings
A Yes, you can password protect your settings in Jabra Control Center. If password protection is on, you cannot
change your advanced settings or reset the Jabra PRO 930 to the factory default settings.
Q Can I turn the headset o to save power when I’m away from the base?
A Yes. Press and hold the headset multi-function button on the headset for ve seconds to power the headset
o. To power the headset back on, dock the headset with the base, or tap the multi-function button.
Q What is the talk time for a Jabra PRO 930 headset?
A Wideband is up to 6 hours talk time. Narrowband is up to 8 hours talk time.
Q My headband/earhook/neckband is broken. How do I purchase another one?
A Please contact your local Jabra supplier.