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Trouble Shooting
Unit doesn’t
respond
(no power)
iPhone/iPod does
not dock properly
iPhone/iPod does
not respond to
the unit
iPhone/iPod
doesn’t charge
up
Sound is distorted
Remote Control
doesn’t work
AC adaptor isn’t plugged to a wall
outlet or the connector is not
plugged into the power supply jack
on the back of the unit
Wall outlet is not functioning
Using no or wrong iPhone/iPod insert
Possible ProblemSymptom Solution
iPhone/iPod is not docked properly
Your iPhone/iPod software is too old
iPhone/iPod is locked up
iPhone/iPod is not docked properly
Using 3rd generation iPod
iPhone/iPod is locked up/frozen
iPhone/iPod battery has problem
Volume level is set too high
Sound source is distorted
Battery weak
Remote Control is too far way from
left speaker
Plug the AC adaptor into a wall outlet and plug the
connector into the supply jack on the unit
Plug another device into a wall outlet (same outlet) to
confirm the outlet is working
Make sure the dock insert is the proper fit to your iPhone/iPod
Remove your iPhone/iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPhone/iPod. Then reseat it in the dock.
Remove your iPhone/iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPhone/iPod. Then reseat it in the dock.
Upgrade software on your iPhone/iPod via iTunes or visit
apple.com
Please refer to your iPhone/iPod manual for details.Please
make sure your iPhone/iPod is working properly before
docking in the unit.
Remove your iPhone/iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPhone/iPod. Then reseat it in the dock.
iP71 doesn’t support 3rd generation iPod
You may need to reset your iPhone or iPod.Please refer to
your iPhone/iPod manual for details. Please make sure
your iPhone/iPod is working properly before docking it.
Decrease the volume. Turn off EQ/3D effect
If original sound source is poor quality, distortion and
noise are easily noticed with high-power speakers.
Try a different audio source such as a music CD.
Replace with new battery
Use the Remote Control closer to left speaker
Dock or connector is obstructed
If you are using an iPod Shuffle or external sound source
like older generation iPod, try reducing the output volume
on the device itself. Also, try reducing bass.