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To Obtain Service
For customer service and technical support, call GN Netcom, Inc. at 1-800-826-4656.
If it becomes necessary to send a unit in for repair, it is not necessary to call for a Return Material Authorization (RMA) number, as
one will be assigned upon receipt of the package at the factory.
Ship the product in a suitable shipping container, fully insured and with the shipping charges prepaid. Include the following with the
product:
• Your name, company name, address and telephone number.
• A description of the problem.
• A copy of the receipt or other proof of purchase (without proof of purchase, your warranty will be defined as beginning on the
date of manufacture as labeled on the product).
Or, for out of warranty products:
• A purchase order which authorizes repair.
In warranty products are warranted for one year from the repair date or for the remainder of the original warranty period, whichever
is longer. Out of warranty products will be repaired or replaced at the prevailing charge and carry a one year warranty from repair
date.
GN Netcom, Inc. will not assume any responsibility for any loss or damage incurred in shipping. Any repair work on GN Netcom,
Inc. products by unauthorized third parties voids any existing GN Netcom, Inc. warranty.
Ship To:
GN Netcom, Inc. • 77 Northeastern Boulevard • Nashua, NH 03062 • 1-800-826-4656