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14 – VRS12 and VRS18
VRS12 and VRS18 – 15
Service
If your loudspeaker should require servicing, please follow these instructions:
1. Call EAW Commercial Tech Support at 1-888-337-7404, 7 am to 5 pm PST
(Monday-Friday), to verify the problem and obtain a Service Request Number. Be sure
to have the serial number of the unit when you call. You must have a Service Request
Number in order to obtain warranty service at the factory or at an authorized service
center. You can also email EAW Commercial Tech Support at:
support@eawcommercial.com
2. Pack the unit in its original packaging. THIS IS VERY IMPORTANT. LOUD Technologies
is not responsible for any damage that occurs during shipping due to non-
conventional packaging. Original packaging helps to minimize the possibility of
shipping damage.
3. Include a legible note stating your name, (no P.O. boxes), daytime phone number,
Service Request Number, and a detailed description of the problem, including how
we can duplicate it.
4. Write the Service Request Number in BIG BOLD PRINT on top of the box.
5. Tech Support will tell you where to ship the unit when you call for a Service Request
Number. We suggest insurance for all forms of cartage.
EAW Commercial Technical Support
Phone (USA/Canada) 888-337-7404
Phone 425-892-6503
Fax 425-485-1152
Address One Main Street
Whitinsville, MA 01588
Web site www.eawcommercial.com
e-mail support@eawcommercial.com